Noble Solution

Call Center Gamification Software Improves Productivity

Noble's call center gamification software is a complete motivation machine. Easily align agent activity with company goals by leveraging recognition and rewards across the generational spectrum.

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What are the Benefits of Workplace Gamification?

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Automate, Scale and Fire Up Competition

The days of competition whiteboards and manual SPIFFS are over. Today, call centers need to drive performance immediately. With Noble Gamification software our clients use a list of competition mechanics that can be fired up in under a minute. Create a contest in only 5 fields. Launch head-to-head “duels” with ease. Even better, our Normalization Engine allows you to create equity between agents on dissimilar campaigns. Whether Agent vs. Agent, Team vs. Team or Center vs. Center, it is all managed efficiently through our Competition Engine.

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Send Rewards Instantly with Digital Gift Cards

Want to reward your agents with ease? Leverage Noble Systems’ integration with the largest eGift Card provider in the United States. We give agents the ability to redeem their points for a reward of their choice. You’ll never have to send someone to the store to get a stack of gift cards again. To add variety, utilize our Live Auction. Agents can bid on prizes in a virtual auction, creating more buzz and competition for key rewards.

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Dynamically Align Agent Activity with Call Center Goals

Focus agents on the outcomes that matter most to your call center.  We make it easy to create and set goals from within your “sandbox.” That way, as your organizational objectives change, your agents will stay up-to-date and aligned with the latest goals each day.

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Level Up the Status of High-achieving Agents and Supervisors

Making agents and supervisors feel important among their peers is a valuable motivator. Noble Gamification software provides leveling to create status rankings among employees. These symbols of status follow them wherever they appear within the game.

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Use Our App to Leverage Public Recognition

Utilize Noble’s public leaderboards to recognize your employee’s achievements. This makes it easier for slower agents to see where their performance is falling short and who to ask for help.  It also gives high-performing agents greater recognition from their teams.

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Unify Communication to Ignite Better Team Performances

Noble’s gamification clients have the ability to leverage peer-to-peer or supervisor-to-agent collaboration to fluidly share best practices among the employee community. Additionally, supervisors have access to utilize Noble’s Coaching software. It’s integrated directly into the user interface and allows for immediate course correction. That way, the whole team succeeds.

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Leverage Noble Game Mechanics in Your Training Programs

Gamified learning management tools and an employee survey engine are fluidly integrated within the existing Noble Gamification platform. These integrations make training more engaging, which yields lower training costs and an increase in customer satisfaction. It also helps you better understand what rewards agents want and what support they need to stay engaged and meet goals.

How Our Gamification Software Works

Learn more about how easy our Gamification Software is to use by signing up for a free demo, and see how much Gamification can save your company with our handy Gamification ROI Calculator.

ROI Calculator

1. Set Your Goals

First, decide which goals your organization would like to achieve with Noble Gamification. It can be anything from lowering agent attrition to increasing revenue.

2. Pick Related KPIs

Second, determine which metrics and KPIs exist that best assist with accomplishing your goals. This can be calls placed per hour, each agent's time on the clock, etc.

3. Connect Your Data

Third, deliver your data into the Noble Gamification system via our SSGApi or our SFTP server. When you're part of the full Noble call center solution, this is especially easy.

4. Pick an Interface

Fourth, pick from one of 5 distinct user interfaces, whichever best engages your agents. If your sales team is collaborative, show progress bars. If they're competitive, show leaderboards. Whatever drives motivation most.

Gamification Software Success Stories

Sekure Merchant Solutions Increases Retention by +50%

Matt Coffey, General Manager Technical Projects, explains how Noble Gamification impacts Sekure’s team across all levels of the organization.

Watch the Video

BC Services Improves Motivation & Efficiency, Leading to Big Savings

Learn how his leading ARM company achieved over $70,000 in efficiency savings with the help of a gamification solution featuring contests, rewards, and coaching.

Read the Success Story

Software Requirements

Noble Agent Gamification Software is available both for on-premise environments and as a Noble Cloud-based service. The system uses a web application that runs natively in many browsers. Noble Agent Gamification integrates seamlessly with Noble’s Enterprise Contact Center and ShiftTrack WFM solutions for a unified workforce engagement platform.



Technical Requirements

Internet access; Pentium D (or equivalent) with 2GB Memory; Approved audio device and sound card; Bandwidth: 10 Kbps per user; OS: Windows 7 or newer or Mac OS X 10.7 (Lion) or newer recommended.

Browser Requirements

Supported browsers include Internet Explorer v11; Firefox (current version); and Chrome (current version).

Related Resources

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Changing the Game on Employee Engagement, Performance & Retention September 15, 2019

Changing the Game on Employee Engagement, Performance & Retention

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Using Gamification to Improve Contact Center Performance July 3, 2018

Using Gamification to Improve Contact Center Performance

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Collect More & Retain Your Best Collectors with Gamification

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