Improving Motivation & Efficiency with Gamification
BC Services, a leading accounts receivable management (ARM) company, saw an opportunity to leverage game mechanics with competition, rewards, and coaching, positively impacting employee efficiency and retention, and cost savings.Read the Case Study
Using Gamification to Increase Agent Retention & Call Center Results
Download the case study to learn how Sekure Merchant Solutions, a leading provider of merchant processing solutions, experienced a staggering net increase in agent retention, record revenue and profitability, and more incredible results from leveraging gamification technology.
Gamification Wins with More Sales per Hour and Higher Quality
Allied Global BPO launched Noble Gamification in their near shore call center location in order to provide an engaging technology experience that was enjoyable and easy to use for their agents. They got an effective tool to increase Sales per Hour and improve Coaching efficiency and Quality scores.
The Benefits of Our Software Solution
See how gamification can impact your call center results.
Reduce Operational Costs
Noble offers an integrated engagement platform that puts the “want to” into work. When you gamifiy your call center solution you can maximize productivity without the extra managerial overhead. For example, our client Sekure Merchants saves 30 hours a week across 250 agents in operating costs with Noble Gamification.
Productivity turns into revenue with Noble Gamification. For example, one of our clients in the auto finance industry finished their first quarter at a 15% increase in revenue growth.
Enhance Employee Focus
It's all too easy for your agents to lose steam as the day progresses. Noble Gamification helps to keep engagement high so that doesn't happen. For example, one of our clients, a large online lending organization, saw a 20% increase in funding per hour and a 21.6% increase on maximum loan achievement after they implemented Noble Gamification. And Sekure Merchant's 1st day on the job exit interviews showed an increase of understanding what was expected of them from 50% retention to 90%.
We spent over a decade in the trenches with Millennials, so we know what motivates them. That's why Noble Gamification offers a blend of intrinsic and extrinsic motivators to appeal to their desire for visible recognition and lifestyle incentives. When you choose Noble, we'll power your call center to maximize productivity and minimize attrition with this generation.
Agents, Managers and Executives love using Noble Gamification. Our clients are happy to tell you why.
We put Noble Gamification in our lowest performing groups and it has helped us stabilize our performance and reduce turnover of agents.
Noble Gamification moved our bottom lines and helped us to improve key metrics by almost 20% across the board.... I recommend it to any metric-driven center looking to improve morale and productivity.
Allied Global was searching for a solution that could engage all levels of its personnel in having fun while pursuing their performance goals. Noble Gamification provided this and much more.
Noble Gamification has provided a second-to-none caliber productivity software. It has helped me grow my business from almost nothing to a multi-million dollar business.
It's a complete game-changer when it comes to call center gamification software ... It was set up within 2 weeks and we saw instant results.
Our improvement in CPH was increased by 29% with Noble Gamification. The clever and powerful leaderboard and dashboard provides broad transparency. Best of all, it helped motivate agents in a fun fashion.
Understand Our Strategy
Learn more about our call center gamification strategy.
Explore the Software Specs & Features
Learn more about our software features and requirements.
Request a Demo
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