A Solution for All Your Contact Center Challenges
Our robust suite of tools turns your contact center into a productive, efficient sales and service organization.
Improve
Right-Party Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.
Increase
Response Rates
Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new offers, verify reservations, send reminders or connect them to a live agent. Automatically leave a message with a return number for unavailable parties, without sending the call to an agent.
Enhance Efficiency
with Self Service
Integrate with existing databases to handle tasks that don’t require an agent such as notifications of new opportunities, new accounts and vacation reminders. Self-service menus allow owners to respond immediately with automated functions like payment processing.
Assign Inbound Calls
to the Right Agent
Increase service rates and close more sales when you use intelligent, skills-based contact routing to make sure customers are matched with the best agent. Agent-specific callbacks, call-recording and automatic transfers are also supported.
Create a Unified,
Omnichannel Operation
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating contact volumes. Database integration ensures that customer records are up-to-the-second accurate.
Maximize
Performance
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Features for Travel & Vacation Ownership Users
Our products and solutions are effective across all deployment types and can be customized to your specific needs.
Customer Self Service
IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Multiple Contacts Per Owner
Keep track of the multiple contact options and phone numbers for owners and assign priority levels, time-of-day, or consent settings for each.
Unified Databases
Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Multi-channel Blending
Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.
View Solution Resources
Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in Breckenridge, Colorado. The company works through inbound/outbound/owner referral and in-house efforts to invite guests to its properties for tours.
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February 10, 2016Noble ShiftTrack WFM Chosen by Australian Pacific Touring
Noble Systems Corporation, a global leader in unified contact centre technology solutions, announces that Australian Pacific Touring (APT), an established…
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