Let Us Help You Solve Your Contact Center Challenges
Transform your contact center into a more productive and efficient sales and service organization with our suite of robust tools for customer communications and contact center management.
Improve Contacts
and RPCs
Get more Right-Party Contacts with our advanced dialing algorithms and pacing modes, superior voice detection and additional features that help agents reach more live, qualified parties. Further improve contact rates with best time to contact, multiple numbers per customer, account ownership, preview dialing and line:agent ratios.
Increase Program
Response Rates
Campaign planning targets the right people at the right time to get a live contact and the desired response. Save resources with automated, personalized messaging and text-to-speech tools to notify customers of new offers, verify reservations, send reminders, with the option to speak to an agent if needed, and leave a message with a return number for unavailable parties.
Route Inbound Calls
for Faster Service
Improve service rates and close more sales when you use intelligent, skills-based contact routing to make sure customers are matched with the best agent. Agent-specific callbacks, account ownership / last agent talked to, recording and automatic transfers are also supported.
Enhance Efficiency
with Self Service
Self-service menus, automated tools, database integration and personalization allow you to handle tasks that don’t require an agent, such as limited time offers, vacation reminders, payments, and account updates.
Create a Unified,
Omnichannel Environment
Optimize utilization and handle inbound and outbound voice and non-voice contacts at the same time, including multi-session desktops. The system dynamically adjusts to fluctuating contact volumes to meet service level goals. Database integration ensures that customer records are always up to date.
Maximize Performance
without Complex Programming
A comprehensive and intuitive management suite allows users to build more efficient workflows, optimize center resources, monitor real-time performance, and generate reports without requiring high-level IT experts.
Manage Compliance
and Reduce Risk
Our solutions include exclusive tools and a range of customizable features to help you manage your operations in accordance with regulatory and industry guidelines. From wireless dialing, TCPA, ANI broadcasting, abandons/drops, safe harbor hours, recording consent, data security. GDPR, PCI, and TSP/DNC handling, to FTC, TSR, ADMA and Ofcom, we have you covered.
Call Center Technologies for Travel & Vacation Ownership Users
Our solutions help you target the right contacts at the right time with the right message. We'll tailor the right platform to fit your needs, with a range of deployment options.
Customer Self Service
IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Multiple Contacts Per Owner
Keep track of the multiple contact options and phone numbers for owners and assign priority levels, time-of-day, or consent settings for each.
Unified Databases
Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Multi-channel Blending
Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.
Better Tools to Manage Your Customer Contact Programs
Noble’s offerings for contact center, workforce management, employee engagement and analytics can help you ensure that your operation runs smoothly and that your team has the tools they need to be successful.
Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in Breckenridge, Colorado. The company works through inbound/outbound/owner referral and in-house efforts to invite guests to its properties for tours.
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February 10, 2016Noble ShiftTrack Workforce Management Chosen by Australian Pacific Touring
Noble Systems Corporation, a global leader in unified contact centre technology solutions, announces that Australian Pacific Touring (APT), an established…
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