Noble Solution

Call Recording Software: Monitor and Improve Contact Quality

Automatically record agent audio and screen actions to monitor performance and meet quality assurance, compliance, verification, and training needs.

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Putting Our Call Recording Software to Work For You

Noble contact center recording solutions captures your agent interactions and organizes the files for convenient storage so that you can retrieve a high-quality on-line record within seconds. 

Reduce Operating Expenses and Increase Agent Efficiency

Eliminate the time and administrative costs of filing, maintaining and retrieving audiotapes and recorders by letting Noble automatically manage your audio and screen recordings. Additionally, reduce agent wrap time and allow them to move on to other calls more quickly.

Effortlessly Monitor and Report Agent Performance

By automatically capturing audio and agent screen activity, Noble allows you to retrieve digitized, high-quality online records in seconds by simply keying in a log number. You can also score agent interactions and automatically report results to managers.

Enjoy Trusted, Digital Storage and Verbatim Record Keeping

Noble Recorder keeps a verbatim record that can be used to resolve conflicts and clarify possible confusion with callers. Whether required by law or corporate policy, files can be reviewed instantly with the customer to verify what was said. When used with Noble Speech Analytics, Call Recording also allows you to identify trends and improve customer service. Automatic recording means agents can’t label a recording incorrectly or forget to start and stop recording phone calls.

Take Advantage of Recording Integrations and Add-ons

As a foundation of the Noble QA module, Noble Recorder enables managers to build quality management programs. QA Agents can listen to a call and view the agent’s screen, applying quality scores based on user-defined sampling criteria. Also, you can increase your solution’s functionality to include automated review by QA Agents based on user-defined sample criteria, dedicated or flexible QA stations and the ability to review transactions for both voice and data.

Related Resources

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Noble® Recorder August 12, 2020

Noble® Recorder

Voice and screen recording to monitor performance and improve quality assurance programs

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Noble® QA June 20, 2020

Noble® QA

Improve Your Contact Center Performance & Interaction Quality

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Improve Service Levels with Quality Management and Reporting January 8, 2020

Improve Service Levels with Quality Management and Reporting

Learn how you can easily review agent audio/screen recordings, rate agent performance, and access reports featuring real-time data

Learn More