Noble Solutions for Communication & Media Services

Increase Contact Rates & Enhance Customer Service for Your Subscribers

Noble solutions for Communications and Media Services give you the tools to expand the productivity of your agents, win new business, keep your existing subscribers happy, and improve your overall results.

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A Solution for All Your Contact Center Challenges

Our robust suite of subscriber service tools help you address whatever challenges you face in your contact center — from managing data and resources to meeting service levels and revenue goals.

Explore Our Suite
A Solution for All Your Contact Center Challenges

Improve Right-Party
Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties.

Create a Unified,
Omnichannel Operation

Agents can handle outbound, inbound and voice and non-voice interactions at the same time to optimize agent utilization and improve service levels.

Enhance Efficiency
with Self Service

Allow customers to handle simple tasks that don’t require a live agent, such as payment processing, account changes or service requests.

Boost Customer
Service Levels

Skills-based routing ensures that customers get to the best agent to handle their request and that agents have access to up-to-date customer account information.

Optimize
Service Capacity

Dynamically adjust agent assignments based on inbound and outbound call volumes and agent availability and enable automated messages for routine tasks.

Maximize Performance &
View Results

Comprehensive management suite allows users to build workflows, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage Regulatory
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC/TSP registries, FTC, TSR, TCPA, PCI-DSS, Ofcom, GDPR, ACMA and more.

Features for Communication & Media Services Providers

Our products and solutions are effective across all deployment types. Our specialists work with you to create the best-fit solution to meet your specific business needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.

Subscriber Self Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for bill payments, missed deliveries, vacation stop requests and account changes

Automated Notifications

Manage personalized verifications for new subscriptions orders and renewals, start/stops and more without requiring agent resources

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy

Multiple Contacts Per Subscriber

Keep track of the multiple contact options and phone numbers for subscribers and assign priority levels, time-of-day, or consent settings for each.

Get the Right Tools to Manage Your Business

Give your agents the tools they need to be successful and to deliver a better subscriber experience, while reducing costs and improving program management.

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Compliance

Patented regulatory compliance features help you manage wireless calling requirements, Do Not Call registries and more

Agent
Monitoring

Digital call recording, speech analytics and live monitoring features to view performance and results

Workflow
Management

Custom script development and on-the-fly modifications with a point & click interface

Database
Integration

Connect third-party databases including billing, ordering and service processing

Rogers Communications

Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%

Read the Case Study

The use of the Noble predictive dialler has been nothing less than revolutionary for us. Our agents are happier, and our retention rate is above the industry average.

Contact Centres Australia

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Noble SmartEngage (Salesforce integration) May 16, 2018

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Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Center Technology Award September 17, 2019

Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Center Technology Award

Noble's Insight speech analytics technology is recognized for its positive impact on the customer experience

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