Robust Outbound/Inbound Campaign Management
Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.
Subscriber Self Service
IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for bill payments, missed deliveries, vacation stop requests and account changes
Manage personalized verifications for new subscriptions orders and renewals, start/stops and more without requiring agent resources
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy
Multiple Contacts Per Customer
Keep track of the multiple contact options and phone numbers for customers and assign priority levels, time-of-day, or consent settings for each.
Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%Read the Case Study
The use of the Noble predictive dialler has been nothing less than revolutionary for us. Our agents are happier, and our retention rate is above the industry average.Contact Centres Australia