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Contact Center Compliance

Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission-critical to your operation. Noble can help you manage both.

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Comprehensive Solutions to Protect You and Your Customers

Your data is one of your most important assets and protecting it must be a priority. Improper data management can lead to non-compliance penalties and erodes customer trust. Noble provides a variety of solutions that help you stay in compliance and protect all of your data — without impacting contact center performance or efficiency.

  • Multi-level security protects your sensitive customer data, with user-defined permissions and role-based access down to the field level.
  • Lock-Down Compliance Server removes the potential for unauthorized software to be added.
  • Our innovative toolsets help you manage your operations in accordance with government and industry guidelines worldwide.
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Put Our Solutions to Work For You

Noble Systems contact center compliance solution helps you manage your operations in accordance with government legislation and industry guidelines around the world. 

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Stay Compliant with a Wide Variety of Regulations

Our patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more. For instance, we adhere to a 3% or lower abandonment rate per campaign over a 30-day period with reporting to show compliance.

Keep Your Do Not Call Lists Updated in Real Time

Our IVR provides mechanisms to stay up to date with Global Do Not Call or client-specific exclusion tables, while our state-of-the-art system scrubs your lists before you start dialing and screens calls as they are dialed, so you can be sure only eligible parties are called. Plus, DNC lists can be managed on a campaign-by-campaign or system-wide basis and can be turned on and off for exempt and non-exempt applications.

Lock Down Operations So Compliance Never Deviates

Once installed and configured, our Lock-Down Compliance Server cannot be modified or enhanced. The server configuration requires that all calls are initiated by manual human dialing and removes the potential of adding any software that may try to work around prohibited system functions.

Encrypt Data and Record Caller and Agent Consent

Our comprehensive range of encryption solutions protects you from data breach and from loss and inadvertent or deliberate compromise without significantly impacting system performance. Additionally, stereo call recording captures both the agent and line side conversations when you need to confirm promises and consent.

Noble’s suite of compliance features allows us to secure confidential customer information. The ability to take credit card information while protecting customer data was instrumental in adding PCI-DSS Compliance to our call center operations portfolio.

Quality Contact Solutions

Compliance is our biggest business challenge, and Noble gives us the control we need to meet federal and state government regulations, as well as the needs of our clients

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Related Resources

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Noble Compliance-Ready Solutions May 16, 2018

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8 Step Plan to Surviving the GDPR April 25, 2018

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US Regulatory Guide January 31, 2018

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