Compliant Contact Solutions

Noble Systems contact center compliance solution helps you manage your operations in accordance with government legislation and industry guidelines around the world. 

Stay Compliant with a Wide Variety of Regulations

Our patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, GDPR, Ofcom, ACMA and more. For instance, we adhere to a 3% or lower abandonment rate per campaign over a 30-day period with reporting to show compliance. And our data security options help protect confidential customer information.

Keep Your Do Not Call Lists Updated in Real Time

Our IVR provides mechanisms to stay up to date with Global Do Not Call or client-specific exclusion tables, while our state-of-the-art system scrubs your lists before you start dialing and screens calls as they are dialed, so you can be sure only eligible parties are called. Plus, DNC lists can be managed on a campaign-by-campaign or system-wide basis and can be turned on and off for exempt and non-exempt applications.

Lock Down Operations So Compliance Never Deviates

Once installed and configured, our Lock-Down Compliance Server cannot be modified or enhanced. The server configuration requires that all calls are initiated by manual human dialing and removes the potential of adding any software that may try to work around prohibited system functions.

Encrypt Data and Record Caller and Agent Consent

Our comprehensive range of encryption solutions protects you from data breach and from loss and inadvertent or deliberate compromise without significantly impacting system performance. Additionally, stereo call recording captures both the agent and line side conversations when you need to confirm promises and consent.

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Noble® CLIQ August 20, 2018

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Manage compliance while improving agent productivity with our contact list and intervention queue.

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Noble® Secure Payment Assist December 12, 2019

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Agent-assisted payment processing to help with PCI Compliance and the CX.

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