Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
Customer Contact Management
Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Dynamically and fluidly move collectors between inbound and outbound voice and non-voice contacts to reduce the costs of maintaining separate collector groups and optimize utilization.
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Allow collectors to schedule callbacks as required, with an on-screen calendar to select specific dates and times. Or let consumers choose a callback (now or at a future time) when hold queues are busy.