A Solution for All Your Contact Center Challenges
Our robust suite of tools helps you address whatever challenges you face in your contact center, from time spent on unresponsive customers to working with poor data.
Explore Our Suite
Improve Right-Party
Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that collectors can reach more live, qualified parties.
Increase
Conversion Rates
Predictive analytics help you determine who to contact, when to contact them and how to contact them, helping you achieve higher contact and conversion rates.
Optimize Collector
Capacity
Enable automated messages and integrate with your existing systems to provide account information and payment options without requiring a collector.
Create a Unified,
Omnichannel Operation
Collectors can handle inbound and outbound voice and non-voice contacts at the same time to optimize collector activity and increase efficiency.
Streamline
Workflows
Increase collector efficiency by consolidating multiple applications, including call scripts, call utilities, collection software solutions, databases and more, into a single interface.
Maximize
Performance
Comprehensive collections contact center management suite allows users to build workflows, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Features for Collections Management
Our products and solutions are effective across all deployment types and can be customized to your specific business needs.
Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
Customer Contact Management
Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Multi-Channel Blending
Dynamically and fluidly move collectors between inbound and outbound voice and non-voice contacts to reduce the costs of maintaining separate collector groups and optimize utilization.
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Collector Callback
Allow collectors to schedule callbacks as required, with an on-screen calendar to select specific dates and times.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.
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Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment rates decreased by more than 63%.
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May 31, 2017Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Noble Systems a global leader in omnichannel contact centre technology solutions, is pleased to announce that Account Technologies, a rapidly…
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