Noble Solutions for Debt Recovery

Debt Collection: Improve RPCs and Promises-to-Pay

Spend less and recover more. Noble collection center solutions give you the tools to enhance the productivity of your collectors, save resources, create a better consumer experience, and improve your overall debt recovery results.

Are You Ready for the New CFPB Rules?

New rules take effect later this year. Get an overview of the new guidelines.

Watch the Briefing
Of Chainsaws and Scalpels – The Supreme Court’s Facebook Ruling

Karl Koster Analyzes the Facebook Decision

 Adapting Collections for Changing Customer Behavior

A Q&A with Cabot Credit Management about shifting consumer expectations

 Essential Contact Center Technologies for Collections

See how collection teams solve business problems with advanced technologies

A Solution for All Your Collection Center Challenges

Our robust suite of tools helps you address the daily challenges you face in your collection contact center, from managing lists and compliance to streamlining collector activities for faster services and a better experience.

A Solution for All Your Collection Center Challenges

Improve Right-Party
Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that collectors can reach more live, qualified parties.

Increase
Conversion Rates

Predictive analytics determine who to contact, when to contact them, and how to contact them to get your desired result, helping you achieve higher contact and conversion rates.

Create a Unified,
Omnichannel Operation

Collectors can handle inbound and outbound voice and non-voice contacts at the same time to make the most of collector utilization and increase efficiency while managing service levels.

Optimize Collector
Capacity

Automated messaging and self-service tools provide customers with account details and let them process payments or update contact information, without tying up a collector.

Streamline Collector
Workflows

Increase collector efficiency by consolidating multiple, separate applications - including call scripts, call utilities, collection software, databases and more - into a single workspace.

Manage Regulatory
Compliance

Our solutions include patented tools to help you manage your operations while following regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, nuisance calls, dual consent, data security, DNC, FDCPA, FTC, TSR, TCPA, PCI-DSS, HIPAA, GDPR, Ofcom, ACMA and more.

Maximize Debt Recovery
Performance

Build workflows, control resources, monitor real-time performance and create custom reports with our Comprehensive collection contact center management suite - without requiring high-level IT experts.

Features for Debt Management and Collections System

Our products and solutions help your collection agents get better results, whether for in-house first-party services or third-party agencies. Let us help you tailor a solution for your specific business needs.

Flexible Dialing Plans & Modes

Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.

Customer Contact Management

Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates.

Intelligent Inbound Routing

Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.

Multi-Channel Blending

Dynamically and fluidly move collectors between inbound and outbound voice and non-voice contacts to reduce the costs of maintaining separate collector groups and optimize utilization.

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Collector Callback

Allow collectors to schedule callbacks as required, with an on-screen calendar to select specific dates and times. Or let consumers choose a callback (now or at a future time) when hold queues are busy.

Collection Software to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

Collector
Monitoring

Monitor activity in real-time to gather performance data quickly and manage programs more effectively.

Skills-Based
Routing

Route calls based on collector skills and proficiency levels to give priority to the best person to get the results you want.

Seamless
Integration

Connect with other systems and databases to get a comprehensive view of each customer and consolidate data for faster service.

Multiple
Contact Channels

Give customers flexible options to reach you -- and for your collectors to reach them -- in today's multichannel environment, including voice, email, SMS/text and web.

Related Resources

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Data Sheet Collection Solutions November 2, 2020

Collection Solutions

Increase RPCs & get more promises to pay while managing compliance with our debt recovery solutions

Learn More
eBook Essential Contact Center Technologies for Collections April 6, 2020

Essential Contact Center Technologies for Collections

This ebook outlines how some collection organizations have solved their business problems with advanced contact center technology solutions.

Learn More
Webinar On-Demand Compliance Briefing: Are You Ready for the New CFPB Rules? January 14, 2021

Compliance Briefing: Are You Ready for the New CFPB Rules?

Don’t miss this informative session so you can make sure your contact center is prepared for the new…

Learn More