A Solution for All Your Collection Center Challenges
Our robust suite of tools helps you address the daily challenges you face in your collection contact center, from managing lists and compliance to streamlining collector activities for faster services and a better experience.
Explore Our Suite
Improve Right-Party
Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that collectors can reach more live, qualified parties.
Increase
Conversion Rates
Predictive analytics determine who to contact, when to contact them, and how to contact them to get your desired result, helping you achieve higher contact and conversion rates.
Create a Unified,
Omnichannel Operation
Collectors can handle inbound and outbound voice and non-voice contacts at the same time to make the most of collector utilization and increase efficiency while managing service levels.
Optimize Collector
Capacity
Automated messaging and self-service tools provide customers with account details and let them process payments or update contact information, without tying up a collector.
Streamline Collector
Workflows
Increase collector efficiency by consolidating multiple, separate applications - including call scripts, call utilities, collection software, databases and more - into a single workspace.
Manage Regulatory
Compliance
Our solutions include patented tools to help you manage your operations while following regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, nuisance calls, dual consent, data security, DNC, FDCPA, FTC, TSR, TCPA, PCI-DSS, HIPAA, GDPR, Ofcom, ACMA and more.
Maximize Debt Recovery
Performance
Build workflows, control resources, monitor real-time performance and create custom reports with our Comprehensive collection contact center management suite - without requiring high-level IT experts.
Features for Debt Management and Collections System
Our products and solutions help your collection agents get better results, whether for in-house first-party services or third-party agencies. Let us help you tailor a solution for your specific business needs.
Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
Customer Contact Management
Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Multi-Channel Blending
Dynamically and fluidly move collectors between inbound and outbound voice and non-voice contacts to reduce the costs of maintaining separate collector groups and optimize utilization.
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Collector Callback
Allow collectors to schedule callbacks as required, with an on-screen calendar to select specific dates and times. Or let consumers choose a callback (now or at a future time) when hold queues are busy.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.
View Solution Resources
Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment rates decreased by more than 63%.
Read the Case StudyRelated Resources
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October 21, 2019Midland Credit Management • Testimonial
Financial Services & Collections • Noble Contact Center
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January 8, 2020WEBINAR ON-DEMAND: Collect More & Retain Your Best Collectors with Gamification
A staggering 71% of all employees report disengaged at work, yielding a costly 26% attrition rate in the…
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