A Solution for All Your Contact Center Challenges
Our robust suite of tools helps you address whatever challenges you face in your contact center, from time spent on unresponsive prospects to working with outdated student data.
Improve
Right-Party Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that representatives can reach more live, qualified parties.
Increase
Conversion Rates
Predictive analytics help you determine who to contact, when to contact them and how to contact them, helping you achieve higher contact and conversion rates.
Provide
Self-Service Options
Enable automated messages and integrate with your existing systems to provide account status, payment options, and appointment confirmations without requiring a live representative.
Create a Unified,
Omnichannel Operation
Representatives can handle inbound and outbound voice and non-voice contacts at the same time to optimize activity and increase efficiency.
Streamline
Workflows
Increase representative efficiency by consolidating multiple applications, including call scripts, appointment setting, collection software, databases and more, into a single interface.
Maximize
Performance
Comprehensive management suite allows users to build workflows, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Features for Education Contact Centers
Our products and solutions are effective across all deployment types and can be customized to your specific needs.
Robust Outbound/Inbound Campaign Management
Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.
Unified Workflow Management
Our flexible, intuitive environment helps improve workflow of the complete communications process and works with your current applications.
Flexible Dialing Plans and Modes
Create custom dialing plans to contact different numbers from student records and choose predictive or non-predictive dialing modes for individual campaigns or different agent groups.
Student Contact Management
Account ownership helps improve agent productivity by better preparing agents before a call is dialed and increases response rates by helping build relationships with students.
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Agent Callback
Allow agents to schedule callbacks as required, with an on-screen calendar to select specific dates and times.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.
View Solution Resources
Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to 42 and show rates are improving.
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January 12, 2016Barry University Enhances Student Experience with Noble Cloud and CRM Integration
Noble Systems Corporation, a global leader in unified contact center technology, announces that Barry University, one of the largest…
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