Robust Outbound/Inbound Campaign Management
Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow reps to handle inbound and outbound voice and non-voice contacts at the same time to make the most of your resources.
Unified Workflow Management
Our flexible, intuitive environment helps improve workflow of the complete communications process and works with your current applications.
Flexible Dialing Plans and Modes
Create custom dialing plans to contact different numbers from student records at different times, and choose predictive or non-predictive dialing modes for individual campaigns or different agent groups.
Student Contact Management
Account ownership helps improve rep productivity by better preparing them before a call is dialed and increases response rates by helping build relationships with students.
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Agent Callback and Appointment Scheduling
Allow agents to schedule callbacks or appointments as required, with an on-screen calendar to select specific dates and times.
Smart Tools to Manage Your Operation
Get the right tools to help your reps be more successful and ensure that your operation runs smoothly by making the most of your resources, all while reducing costs.