Contact Center Software For Education

Create a Better Student Experience with Improved Communications

Our industry-leading suite of tools helps you manage all of your student communications more effectively, from servicing existing students and alumni to recruiting programs for new prospects.

Benefits for Education Contact Centers

Our products and solutions are ideal for educational institutions, where cost management is critical. We can tailor your solution to fit your operational and budgetary needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow reps to handle inbound and outbound voice and non-voice contacts at the same time to make the most of your resources.

Unified Workflow Management

Our flexible, intuitive environment helps improve workflow of the complete communications process and works with your current applications.

Flexible Dialing Plans and Modes

Create custom dialing plans to contact different numbers from student records at different times, and choose predictive or non-predictive dialing modes for individual campaigns or different agent groups.

Student Contact Management

Account ownership helps improve rep productivity by better preparing them before a call is dialed and increases response rates by helping build relationships with students.

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Agent Callback and Appointment Scheduling

Allow agents to schedule callbacks or appointments as required, with an on-screen calendar to select specific dates and times.

Smart Tools to Manage Your Operation

Get the right tools to help your reps be more successful and ensure that your operation runs smoothly by making the most of your resources, all while reducing costs.

Skills-Based
Routing

Route calls to the right place based on rep skills to give priority based on student characteristics or agent proficiency levels.

Seamless System
Integration

Connect your contact center with your established systems and databases to provide a comprehensive view of each student, prospect and applicant.

Voice & Non-voice
Contact Channels

Give agents a number of ways to reach students and prospects in today's multi-channel environment, including voice, email, SMS/text and web.

Call
Planning

Capture, segment and analyze contact data for appropriate follow-up actions for students, prospects and applicants.

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to 42 and show rates are improving.

Read the Case Study

Contact Center Solution for Educational Institutions