A Solution for All Your Contact Center Challenges
Our robust suite of tools helps you solve contact center challenges and gives you the power to turn your contact center into a business-building operation.
Explore Our Suite
Boost Your
Marketing Programs
Transfer customer data directly into agent qualification workflows to speed up lead generation and financial qualification. Integrate inbound and outbound leads and enable agents to send emails for follow-up.
Assign Contacts
to the Right Agent
Use intelligent contact routing to get customers and prospects to the best agent for their needs with skills-based routing, Account Ownership, last agent contacted, cost-based and other routing options. Outbound messaging tools help optimize resources to allow agents to work with the most productive customers.
Enhance Efficiency
with Self Service
Integrate Noble solutions with your existing service software to provide personalized information for customers. Self-service menus allow account holders to handle requests without requiring a live agent.
Create a Unified,
Location-Agnostic Operation
Allow your agents to handle inbound and outbound contacts, no matter where they are based. Agent desktops are browser based and can handle voice and non-voice interactions, whether the agent is in a corporate center, at a remote office or working from home.
Optimize
Agent Workflows
Real-time, comprehensive account information and features like CTI screen pops enable agents to focus their energies on helping answer customer questions and spend less time looking up accounts.
Improve
Database Management
Flexible, secure and easy-to-control databases put you in charge of your data. Changes or additions can easily be made by management and require no IT intervention.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Features for Financial Services Providers
Our products and solutions are effective across all deployment types and can be customized to your specific needs.
Robust Outbound/Inbound Campaign Management
Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.
Flexible Workflow Management
Control how your agents view and capture information, give them quick access to a range of tools and information and help them complete sales and service processes.
Personalized Customer Messaging
Focus agent time on productive contacts with outbound calling tools that can deliver personalized information and transfer calls to an agent upon request. When contacts are not available, the system can leave an automated message with a return phone number.
Payment and Data Security
Provide advanced protection and keep sensitive customer data safe with our patented security options and payment tools.
Agent Callbacks
Improve contact management and close more leads by scheduling customer callbacks. Calls can be routed to a specific finance agent or to a group of agents.
Three-Way Conferencing and Transfer with Data
Improve contact handoffs with tools that allow agents to easily conference in a third party, such as a bank officer, and then transfer the call with data.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.
View Solution Resources
Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment rates decreased by more than 63%.
Read the Case Study
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