Flexible Workflow Management
Control how your agents view and capture information, give them quick access to a range of tools and information and help them complete sales and service processes.
Robust Outbound/Inbound Campaign Management
Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.
Personalized Customer Messaging
Focus agent time on productive contacts with outbound calling tools that can deliver personalized information and transfer calls to an agent upon request. When contacts are not available, the system can leave an automated message with a return phone number.
Payment and Data Security
Provide advanced protection and keep sensitive customer data safe with our patented security options and payment tools, like our Secure Payment Assist feature.
Improve contact management and close more leads by scheduling customer callbacks. Calls can be routed to a specific finance agent or to a group of agents.
Three-Way Conferencing & Transfer with Data
Improve contact handoffs with tools that allow agents to easily conference in a third party, such as a bank officer, and then transfer the call with data.
The Industry's Leading Tools for Customer Contact Management
Get the right solutions and and give your service representatives the tools they need to be successful, helping your operation run smoothly to meet your business goals and provide a better customer experience, while reducing costs.