]Non-Profit and Fundraising Call Center | Noble Systems
Noble Solutions for Non-profits

Fundraising Call Center

Fundraising organizations and non-profits need efficient systems to help them contact potential members, track pledges and volunteers, and manage donor databases. Noble’s contact center solutions make it easier than ever to maximize your fundraising and membership efforts with tools to help streamline contact processes and plan productive campaigns.

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A Solution for All Your Membership and Donor Center Challenges

Our robust suite of tools helps your team be more productive and manage donors and memberships more efficiently.

Explore Our Suite
A Solution for All Your Membership and Donor Center Challenges

Maximize Campaign
Performance and Reporting

Comprehensive management suite allows users to build more efficient workflows, define campaigns and routing rules, control resources, monitor real-time performance and generate performance reports, without requiring high-level IT experts.

Improve Connects and
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that representatives don't lose productive time on wrong contacts or unconnected calls.

Increase Contacts and
Response Rates

Campaign planning helps ensure that representatives are talking to the right people at the right time. Automated, personalized outbound messaging can be used to notify donors of new contribution drives and verify donations, remind volunteers of upcoming events, or send members renewal notices, without using agent resources.

Assign Inbound Calls
to the Right Representative

Use intelligent, skills-based contact routing to get donors and prospects to the best representative for their needs. Assign specific representatives to repeat donors, send new members to representatives with a history of more success or route calls for new and existing accounts to different groups. Representative-specific callbacks are also supported.

Enhance Efficiency
with Self Service

Integrate with existing databases for tasks that don’t require a representative -- such as providing donation options, processing renewals, confirming volunteer times, and allowing members to make account changes, recording all contact results automatically.

Create a Unified,
Omnichannel Operation

Optimize representative activity by handling inbound and outbound contacts at the same time and dynamically adjusting to fluctuating call volumes. Communicate with your members and donors through voice and non-voice channels. Database integration ensures that records are up-to-the-second accurate.

Manage Regulatory
Compliance

Our solutions include patented tools to help you keep data secure and manage regulatory and industry guidelines - for PCI-DSS, DNC/TSP, FTC, TSR, TCPA, Ofcom, GDPR, ACMA, etc - with resources for wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, and privacy, just to name a few.

Features for Fundraising and Non-Profit Users

Our flexible solutions are effective for small, mid-size and large teams in premise and cloud deployments. Customized to meet your group's specific operational and financial needs, we can help you meet your goals.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound groups and 1,000+ outbound campaigns simultaneously.

Multiple Dialer Modes

Several dialing modes are provided and can be selected on a campaign basis and assigned to representative groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.

Comprehensive Database and Reporting

Track pledges, volunteers and other results based on multiple criteria including representative performance, campaign performance, contact history and more.

Outbound/Inbound Multi-channel Blending

Allows representative to work outbound donor campaigns while receiving inbound member contacts across voice and non-voice (email, SMS, web) channels, without having to manually switch between programs.

Broadcast Messaging

Broadcast non-profit fundraising or campaign messages to groups of people without requiring representative resources and provide the ability to speak with a live representative via IVR functionality.

Payment and Data Security

Provide advanced protection and keep sensitive customer data safe with our patented security options and donation payment tools.

The Industry's Best Tools to Manage Your Contact Center Operations

Get the tools your team needs to be successful. Increase outbound calls, reduce inbound wait times, lower call handle times, track productivity, analyze results and improve performance with Noble. 

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Representative
Callback

Improve contact follow-up and boost success rates by routing callbacks to an individual or group of representatives.

Representative
Reporting

Track pledges by representative or project in real-time and through historical reports.

Maintain
Donor History

Make sure representatives have up-to-date and accurate history of donor pledges at their fingertips.

Omnichannel Capabilities

Contact donors and volunteers in the way that works best for them, including voice, email, SMS text and web.

MDS Communications

MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most respected non-profit organizations, ministries, and public policy causes in the U.S., saw a significant increase in calls completed per hour.

Read the Case Study

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