Robust Outbound/Inbound Campaign Management
Run unlimited inbound groups and 1,000+ outbound campaigns simultaneously.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to representative groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Comprehensive Database and Reporting
Track pledges, volunteers and other results based on multiple criteria including representative performance, campaign performance, contact history and more.
Outbound/Inbound Multi-channel Blending
Allows representative to work outbound donor campaigns while receiving inbound member contacts across voice and non-voice (email, SMS, web) channels, without having to manually switch between programs.
Broadcast non-profit fundraising or campaign messages to groups of people without requiring representative resources and provide the ability to speak with a live representative via IVR functionality.
Payment and Data Security
Provide advanced protection and keep sensitive customer data safe with our patented security options and donation payment tools.
The Industry's Best Tools to Manage Your Contact Center Operations
Get the tools your team needs to be successful. Increase outbound calls, reduce inbound wait times, lower call handle times, track productivity, analyze results and improve performance with Noble.
MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most respected non-profit organizations, ministries, and public policy causes in the U.S., saw a significant increase in calls completed per hour.Read the Case Study