Noble Solutions for Healthcare

Technology to Help Healthcare Call Centers Manage Patient Accounts & Services

Noble’s powerful technology solutions for the Healthcare industry give you the tools to enhance agent productivity, save resources, improve appointment scheduling, increase payments on patient accounts and improve the patient experience with more proactive service.

A Solution for Today's Patient Communications Challenges

Our robust suite of patient contact management tools helps you create a productive, efficient healthcare services operation.

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Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features help keep your agents spending more time talking to patients, and less time on unconnected calls.

Enhance Efficiency
with Self Service

Let patients take care of simple tasks, such as providing account status, processing payments, allowing patients to make account changes and confirm appointments without speaking to a live agent. All contact results are automatically updated in the database.

Increase
Response Rates

Campaign planning helps ensure that agents are reaching to the right people at the right time. Automated, personalized outbound messaging can notify patients of balances due, send appointment reminders or notifications or connect them to a live agent.

Assign Inbound Calls
to the Right Agent

Use intelligent, skills-based contact routing to get patients to the best agent for their needs. Assign specific agents to repeat patients, send new accounts to agents with a history of more success, or route calls for new and existing accounts to different groups. Agent-specific callbacks are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by letting them handle inbound and outbound voice and non-voice contacts at the same time, without manually switching between programs. The system adjusts dynamically to fluctuating contact volumes.

Maximize
Performance

A comprehensive management suite allows users to build workflows, create messages, control center resources, monitor real-time performance and build custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including data security and privacy, PCI-DSS,, HIPAA, TCPA wireless dialing, DNC/TSP, GDPR, ANI broadcasting, calling hours, dual consent, FTC, TSR, Ofcom, ACMA and more.

Advanced Features for Healthcare Users

Our products and solutions are effective, and offer a range of deployment types, to create a system that is customized to your specific fiscal and operational needs.

Flexible Workflow Management

Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.

Multiple Dialer Modes

Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.

Patient Contact Management

Assign account ownership to help agents build relationships with patients and increase response rates. Agents can review their work lists and view patient information and account history before the call is dialed.

Real-time Record Update

Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.

Multi-channel Blending

Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and improve service levels by enabling agents to move fluidly between incoming and outgoing voice and non-voice contacts, without logging in and out of programs between contacts.

Payment and Data Security

Provide advanced protection and keep sensitive customer data safe with our patented security options and payment tools.

Smarter Tools to Manage Your Operations

Whether you’re a hospital, medical group, or service bureau specializing in medical accounts, Noble can help your call center run smoothly and that your team has the tools they need to be successful.

View Solution Resources

Patient
Record Management

Capture, segment and analyze patient contact data for appropriate follow-up patient services actions.

Omnichannel
Capabilities

Contact patients in the way that works best for them, including voice, email, SMS text and web.

Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping keep patient data current.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

General Service Bureau

“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections, giving us the competitive advantages we need to grow our businesses.”

Read the Case Study

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Predictive Dialer paid for itself the first month it was in operation (with a net gain of hundreds of thousands of dollars).

Wake Forest University Physicians

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