Flexible Workflow Management
Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Patient Contact Management
Assign account ownership to help agents build relationships with patients and increase response rates. Agents can review their work lists and select a record to view patient information and account history before the call is dialed.
Real-time Record Update
Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.
Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and improve service levels by enabling agents to move fluidly between incoming and outgoing voice and non-voice contacts, without logging in and out of programs between contacts.
Payment and Data Security
Provide advanced protection and keep sensitive customer data safe with our patented security options and donation payment tools.
“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections, giving us the competitive advantages we need to grow our businesses.”Read the Case Study
Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Predictive Dialer paid for itself the first month it was in operation (with a net gain of hundreds of thousands of dollars).Wake Forest University Physicians