Flexible Workflow Management
Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Customer Contact Management
Assign account ownership to help agents build relationships with customers and increase response rates. Agents can review their work lists and select a record to view customer information and account history before the call is dialed.
Real-time Record Update
Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.
Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.