A Right-Fit Solution for Your Customer Care Contact Center
Noble’s powerful suite of tools for outbound and inbound turns your contact center into a more productive, highly efficient operation – whether you’re selling new services and generating new business or supporting existing customers and accounts.
Increase
Response Rates
Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new services, confirm orders, send reminders or connect them to a live agent.
Improve
Right-Party Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents only spend time on connected calls and contacts.
Create a Unified,
Omnichannel Operation
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.
Send Inbound Calls
to the Right Agent
Use intelligent, skills-based contact routing to make sure customers are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.
Enhance Efficiency
with Self Service
Integrate with existing databases for tasks that don’t require an agent such as providing account status, processing payments, allowing customers to make account changes, and confirming appointments, recording all contact results automatically.
Maximize
Performance
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Advanced Customer Contact Features for Home & Personal Services Businesses
Our flexible products and solutions help you build the system that meets your specific needs, with a range of deployment options.
Flexible Workflow Management
Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.
Multiple Predictive Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Customer Contact Management
Assign account ownership to help agents build relationships with customers and increase response rates. Agents can review their work lists and select a record to view customer information and account history before the call is dialed.
Real-time Record Update
Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.
Multi-channel Blending
Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.
The Industry's Best Tools to Manage Your Contact Center Operations
Ensure that your operation runs smoothly by giving your sales team, service reps, and account specialists the tools they need to be successful and helping your managers manage them more easily.
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