A Solution for All Your Contact Center Challenges
Our robust suite of tools turns your contact center into a more productive, highly efficient operation.
Explore Our Suite
Improve
Right-Party Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents only spend time on connected calls and contacts.
Increase
Response Rates
Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new services, confirm orders, send reminders or connect them to a live agent.
Enhance Efficiency
with Self Service
Integrate with existing databases for tasks that don’t require an agent such as providing account status, processing payments, allowing customers to make account changes and confirm appointments, recording all contact results automatically.
Assign Inbound Calls
to the Right Agent
Use intelligent, skills-based contact routing to make sure customers are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.
Create a Unified,
Omnichannel Operation
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.
Maximize
Performance
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Features for Home & Personal Services Users
Our products and solutions are effective across all deployment types and can be customized to your specific needs.
Flexible Workflow Management
Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Customer Contact Management
Assign account ownership to help agents build relationships with customers and increase response rates. Agents can review their work lists and select a record to view customer information and account history before the call is dialed.
Real-time Record Update
Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.
Multi-channel Blending
Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.
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April 19, 2018Ozarks Electric Cooperative Selects Noble to Improve Customer Experience
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces today that Ozarks Electric Coop has…
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