THE SMART SOLUTION for Inbound Contacts
Maximize customer service and improve the productivity of incoming customer contacts with our inbound call center solutions, designed with the features and tools essential to inbound services.
- Ensure that customers are routed to the best agent for their particular situation — every time.
- Use real-time management tools to maximize customer service and improve productivity.
- Blended call center solutions with our integrated outbound dialer optimize agent utilization and create a seamless customer experience.
- Integrate with IVR, recording, and other features to enhance the quality of customer interactions and improve agent efficiency.
A Unified Solution to Optimize Your Inbound Call Center
Noble’s inbound contact center solutions give you the power to take your customer experience to the next level – whether you’re looking for pure inbound or blended call center solutions.
Customize and Scale Your Solution as Needed
Configure your solution to your unique requirements including agent location, architecture and more. Plus, Noble easily scales up or down as you grow and can help you manage seasonal capacity needs.
Reduce Expenses and Offer Customer Self-Service
Reduce hold times and long-distance charges through more efficient routing and service level management. Plus, integrate with IVR features to allow customers to complete actions that don’t require agent assistance.
Improve Call Quality and Inbound Reporting
Monitor agent interactions for quality control, ensure data completeness and improve service level agreement compliance. Noble also allows you to easily access and analyze the data you need later on so you can continuously improve the performance of your inbound call center or blended contact center..
Maximize Resources with Efficient Routing and Queues
With the industry’s most customizable CTI Blending and Blended Call Center solutions, as well as skills-based routing (SBR) and universal queues, Noble can reduce wait times, increase first-call resolutions and handle all channels–email, SMS, social media, web, and phone–with ease.
The monitoring options for live QA and the ability to view the agent’s screen with the audio are very useful. Supervisors can see exactly which screens the agent is accessing, which helps improve workflow and identifies training needs more effectively.
Superior Court of Ventura CountyWe can service more inbound calls with Noble. Using IVR and skills-based routing to send calls to the right agents, our answer rates have improved more than 20%.
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