Noble Inbound and Blended Contact Center

Inbound Call Center Solutions

Noble Inbound Solutions improve the productivity and efficiency of incoming customer contacts with a unified solution that manages all inbound channels and inbound blending. Get customers to the right agent, right away, so you can improve your first-call resolutions and build customer satisfaction.

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A Unified Solution to Optimize Your Inbound Call Center

Noble’s inbound contact center solutions give you the power to take your customer experience to the next level – whether you’re looking for pure inbound or blended call center solutions.

Customize and Scale Your Solution as Needed

Configure your solution to your unique requirements including agent location, architecture and more. Plus, Noble easily scales up or down as you grow and can help you manage seasonal capacity needs.

Reduce Expenses and Offer Customer Self-Service

Reduce hold times and long-distance charges through more efficient routing and service level management. Plus, integrate with IVR features to allow customers to complete actions that don’t require agent assistance.

Improve Call Quality and Inbound Reporting

Monitor agent interactions for quality control, ensure data completeness and improve service level agreement compliance. Noble also allows you to easily access and analyze the data you need later on so you can continuously improve the performance of your inbound call center or blended contact center..

Maximize Resources with Efficient Routing and Queues

With the industry’s most customizable CTI Blending and Blended Call Center solutions, as well as skills-based routing (SBR) and universal queues, Noble can reduce wait times, increase first-call resolutions and handle all channels–email, SMS, social media, web, and phone–with ease.

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