Inbound Contact Center

The Smart Solution for Inbound Contacts

Improve the productivity and efficiency of incoming customer contacts with a unified solution that manages all inbound channels. Get customers to the right agent, right away, so you can improve your first-call resolutions and build customer satisfaction.

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A Total Inbound Solution

Maximize customer service and improve productivity of incoming customer contacts.

  • Ensure that customers are routed to the best agent for their particular situation — every time.
  • Use real-time management tools to maximize customer service and improve productivity.
  • Integrate with IVR, recording, dialing and other features to enhance the quality of customer interactions and improve agent efficiency.
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Put Our Solutions to Work For You

Noble solutions give you the power to take your contact center from ordinary to extraordinary.

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Customize and Scale Your Solution as Needed

Configure your solution to your unique requirements including agent location, architecture and more. Plus, Noble easily scales up or down as you grow and can help you manage seasonal capacity needs.

Reduce Expenses and Offer Customer Self-Service

Reduce hold times and long-distance charges through more efficient routing and service level management. Plus, integrate with IVR features to allow customers to complete actions that don’t require agent assistance.

Improve Call Quality and Inbound Reporting

Monitor agent interactions for quality control, ensure data completeness and improve service level agreement compliance. Noble also allows you to easily access and analyze the data you need later on so you can continuously improve contact center performance.

Maximize Resources with Efficient Routing and Queues

With the industry’s most customizable CTI Blending solution, as well as skills-based routing (SBR) and universal queues, Noble can reduce wait times, increase first-call resolutions and handle all channels–email, SMS, social media, web, and phone–with ease.

The monitoring options for live QA and the ability to view the agent’s screen with the audio are very useful. Supervisors can see exactly which screens the agent is accessing, which helps improve workflow and identifies training needs more effectively.

Superior Court of Ventura County

We can service more inbound calls with Noble. Using IVR and skills-based routing to send calls to the right agents, our answer rates have improved more than 20%.

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