A Contact Center Solution for All Your Operational Challenges
Our suite of robust, flexible tools turns your contact center into a more productive and more efficient operation to improve results and reduce costs.
Simplify
Survey Design
Get new programs up and running quickly with intuitive point-and-click tools without requiring advanced programming knowledge or expensive technical assistance. Build new scripts and automated surveys with our desktop and IVR designers.
Improve Your
Right-Party Contacts
Complete more surveys, more efficiently with advanced dialing algorithms, superior tone and voice detection and other advanced features that ensure that agents can reach more live, qualified parties.
Create a Unified,
Omnichannel Operation
Optimize rep activity by giving them inbound and outbound, voice and non-voice channels in a single stream, while the system dynamically adjusts to fluctuating contact volumes. Database integration ensures that account records are accurate with real-time updates.
Increase
Service Levels
Intelligent call routing can increase your service results by processing calls based on user-defined criteria and matching agents with the best skills to handle the account. DNIS/ANI capture lets you direct calls to different agent groups for different services.
Maximize
Performance
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Noble gives you patented tools that you can use to comply with regulatory and industry guidelines, including TCPA, wireless dialing, GDPR, PCI-DSS, data security, ANI broadcasting, abandonment rates, calling hours, recording restrictions, DNC registries, HIPAA, Ofcom, ACMA and more.
Powerful Features for Market Research Call Centers
Our products and solutions are designed with flexibility in mind, to build a system that meets your specific business needs and operational goals.
Automated Survey Delivery
Use outbound broadcast messaging, workflow automation and inbound self-service to dynamically send or offer surveys to customers without requiring live-agent resources.
Multi-Program Management
Manage multiple programs simultaneously with different pacing, routing rules, lines, scripts, workgroups, lists and data capture selections for each program or campaign.
Real-time List Administration
Improve list management with real-time tools to view performance and penetration, import new lists and add/remove records dynamically based on user-defined rules and results.
Multi-channel Blending
Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and build efficiency through universal queues for voice and non-voice contacts. Control dialing activities with eight separate and distinct pacing methods including settings for regulatory compliance.
Real-Time Record Update
Capture survey responses immediately and avoid unnecessary contacts (such as removing a scheduled outbound call if the customer completed the survey on an inbound call earlier in the day), with an integrated database that updates records in real-time.
Centralized Management
Consolidate management of inbound, outbound and blended channels across all sites with a centralized management portal that integrates market research tools and external databases.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.
“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease while screening out bad calls so that our agents work more efficiently.”
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September 15, 2019The Deployment-Agnostic Solution for Innovative Call Centers
By leveraging a single source code, the Noble® Contact Center suite offers the same features, flexibility and uptime…
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