Automated Survey Delivery
Use outbound broadcast messaging, workflow automation and inbound self-service to dynamically send or offer surveys to customers without requiring live-agent resources.
Manage multiple programs simultaneously with different pacing, routing rules, lines, scripts, workgroups, lists and data capture selections for each program or campaign.
Real-time List Administration
Improve list management with real-time tools to view performance and penetration, import new lists and add/remove records dynamically based on user-defined rules and results.
Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and build efficiency through universal queues for voice and non-voice contacts. Control dialing activities with eight separate and distinct pacing methods including settings for regulatory compliance.
Real-Time Record Update
Capture survey responses immediately and avoid unnecessary contacts (such as removing a scheduled outbound call if the customer completed the survey on an inbound call earlier in the day), with an integrated database that updates records in real-time.
Consolidate management of inbound, outbound and blended channels across all sites with a centralized management portal that integrates market research tools and external databases.