A Solution for All Your Contact Center Challenges
Our robust suite of tools turns your contact center into a more productive, highly efficient operation.
Explore Our Suite
Improve
Right-Party Contacts
Complete more surveys, more efficiently with advanced dialing algorithms, superior tone and voice detection and additional sophisticated features that ensure that agents can reach more live, qualified parties.
Simplify
Survey Design
Get new programs up and running quickly with intuitive point-and-click tools that help users build sophisticated applications, screens and scripts without requiring advanced programming knowledge or expensive technical assistance.
Increase
Service Levels
Intelligent call routing can increase your service results by processing calls based on user-defined criteria and matching agents with the best skills to handle the account. DNIS/ANI capture lets you direct calls to different agent groups for different services.
Create a Unified,
Omnichannel Operation
Optimize rep activity by handling inbound and outbound, voice and non-voice channels at the same time and dynamically adjusting to fluctuating contact volumes. Database integration ensures that account records are up-to-the-second accurate.
Maximize
Performance
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Manage
Compliance
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.
Features for Market Research Users
Our products and solutions are effective across all deployment types and can be customized to your specific needs.
Automated Survey Delivery
Use outbound broadcast messaging, workflow automation and inbound self-service to dynamically send or offer surveys to customers without requiring live-agent resources.
Multi-Program Management
Manage multiple programs simultaneously with different pacing, routing rules, lines, scripts, workgroups, lists and data capture selections for each program or campaign.
Real-time List Administration
Improve list management with real-time tools to view performance and penetration, import new lists and add/remove records dynamically based on user-defined rules and results.
Multi-channel Blending
Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and build efficiency through universal queues for voice and non-voice contacts. Control dialing activities with eight separate and distinct pacing methods including settings for regulatory compliance.
Real-Time Record Update
Capture survey responses immediately and avoid unnecessary contacts (such as removing a scheduled outbound call if the customer completed the survey on an inbound call earlier in the day), with an integrated database that updates records in real-time.
Centralized Management
Consolidate management of inbound, outbound and blended channels across all sites with a centralized management portal that integrates market research tools and external databases.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.
View Solution Resources
“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease while screening out bad calls so that our agents work more efficiently.”
Read the Case Study
