Market Research Call Center

A Contact Center Solution for All Your Operational Challenges

Our suite of robust, flexible tools turns your contact center into a more productive and more efficient operation to improve results and reduce costs.

Powerful Features for Market Research Call Centers

Our products and solutions are designed with flexibility in mind, to build a system that meets your specific business needs and operational goals.

Automated Survey Delivery

Use outbound broadcast messaging, workflow automation and inbound self-service to dynamically send or offer surveys to customers without requiring live-agent resources.

Multi-Program Management

Manage multiple programs simultaneously with different pacing, routing rules, lines, scripts, workgroups, lists and data capture selections for each program or campaign.

Real-time List Administration

Improve list management with real-time tools to view performance and penetration, import new lists and add/remove records dynamically based on user-defined rules and results.

Multi-channel Blending

Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and build efficiency through universal queues for voice and non-voice contacts. Control dialing activities with eight separate and distinct pacing methods including settings for regulatory compliance.

Real-Time Record Update

Capture survey responses immediately and avoid unnecessary contacts (such as removing a scheduled outbound call if the customer completed the survey on an inbound call earlier in the day), with an integrated database that updates records in real-time.

Centralized Management

Consolidate management of inbound, outbound and blended channels across all sites with a centralized management portal that integrates market research tools and external databases.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.

Advanced
Tools

Get the latest contact center technologies like automated surveys, personalized notifications, interactive tools and virtual agents.

Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping move customer data through the necessary processes.

Agent
Reporting

Track results by agent or project in real-time and through historical reports.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease while screening out bad calls so that our agents work more efficiently.”

Read the Case Study