Market Research Call Center

A Contact Center Solution for All Your Operational Challenges

Our suite of robust, flexible tools turns your contact center into a more productive and more efficient operation to improve results and reduce costs.

Simplify
Survey Design

Get new programs up and running quickly with intuitive point-and-click tools without requiring advanced programming knowledge or expensive technical assistance. Build new scripts and automated surveys with our desktop and IVR designers.

Improve Your
Right-Party Contacts

Complete more surveys, more efficiently with advanced dialing algorithms, superior tone and voice detection and other advanced features that ensure that agents can reach more live, qualified parties.

Create a Unified,
Omnichannel Operation

Optimize rep activity by giving them inbound and outbound, voice and non-voice channels in a single stream, while the system dynamically adjusts to fluctuating contact volumes. Database integration ensures that account records are accurate with real-time updates.

Increase
Service Levels

Intelligent call routing can increase your service results by processing calls based on user-defined criteria and matching agents with the best skills to handle the account. DNIS/ANI capture lets you direct calls to different agent groups for different services.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Noble gives you patented tools that you can use to comply with regulatory and industry guidelines, including TCPA, wireless dialing, GDPR, PCI-DSS, data security, ANI broadcasting, abandonment rates, calling hours, recording restrictions, DNC registries, HIPAA, Ofcom, ACMA and more.

Powerful Features for Market Research Call Centers

Our products and solutions are designed with flexibility in mind, to build a system that meets your specific business needs and operational goals.

Automated Survey Delivery

Use outbound broadcast messaging, workflow automation and inbound self-service to dynamically send or offer surveys to customers without requiring live-agent resources.

Multi-Program Management

Manage multiple programs simultaneously with different pacing, routing rules, lines, scripts, workgroups, lists and data capture selections for each program or campaign.

Real-time List Administration

Improve list management with real-time tools to view performance and penetration, import new lists and add/remove records dynamically based on user-defined rules and results.

Multi-channel Blending

Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and build efficiency through universal queues for voice and non-voice contacts. Control dialing activities with eight separate and distinct pacing methods including settings for regulatory compliance.

Real-Time Record Update

Capture survey responses immediately and avoid unnecessary contacts (such as removing a scheduled outbound call if the customer completed the survey on an inbound call earlier in the day), with an integrated database that updates records in real-time.

Centralized Management

Consolidate management of inbound, outbound and blended channels across all sites with a centralized management portal that integrates market research tools and external databases.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.

Advanced
Tools

Get the latest contact center technologies like automated surveys, personalized notifications, interactive tools and virtual agents.

Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping move customer data through the necessary processes.

Agent
Reporting

Track results by agent or project in real-time and through historical reports.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease while screening out bad calls so that our agents work more efficiently.”

Read the Case Study

Market Research Call Center: Complete More Surveys and Improve Resource Efficiency

A Contact Center Solution for All Your Operational Challenges

Simplify Survey Design

Improve YourRight-Party Contacts

Create a Unified, Omnichannel Operation

Increase Service Levels

Maximize Performance

Manage Compliance