]Gain More New Subscribers from Your Contact Center | Noble Systems
Noble Solutions for News, Media & Publishing

Gain New Subscribers and Service Existing Ones More Efficiently

Noble’s flexible contact center technology solutions designed for the News, Media and Publishing industries help you increase agent productivity so you can provide better service to your existing subscribers and get new subscribers and improves efficiencies that can lower your operational costs.

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A Solution Partner for Today's Contact Center

Our suite of customer contact management tools will help your contact center be more efficient and more productive.

Explore Our Suite
A Solution Partner for Today's Contact Center

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Right-Party Contacts

Use our advanced algorithms, superior tone and voice detection and advanced dialing features to help your agents reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.

Increase Completion and
Response Rates

Better campaign strategies helps ensure that agents are talking to the right people at the right time. If the party is not available, the system can automatically leave a message with a return phone number, without sending the call to an agent, or leave a personalized message with text to speech.

Enhance Efficiency
with Self-Service

Handle simple tasks that don’t require an agent -- such as account change notifications, new subscription verifications, renewal reminders, start/stop notifications and even accepting payments -- with automated tools.

Assign Inbound Calls
to the Right Agent

Use intelligent, skills-based contact routing to make sure customers and prospects are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.

Manage
Compliance

Patented tools can help you manage your operations while meeting regulatory and industry guidelines, including DNC/TSP registries, wireless dialing and TCPA restrictions, data security, PCI and GDPR, ANI broadcasting, abandons, calling hours, dual consent, Ofcom, ACMA and many more.

Maximize Campaign and
Agent Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Top Features for News & Media Service Centers

Customize your system to meet your needs. Omnichannel, inbound and outbound. Premise, cloud or hybrid. Contact Center, WFM, Analytics and Gamification. We've got you covered.

Simultaneous Inbound/Outbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously.

Subscriber Self-Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for bill payments, missed deliveries, vacation stop requests and account changes.

Custom Workflow Tools

Easily create new scripts or modify existing scripts on the fly with a user-friendly point-and-click interface.

Multi-channel Blending

Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.

Multiple Contacts Per Subscriber

Keep track of the multiple contact options and phone numbers for subscribers and assign priority levels, time-of-day, and consent settings for each.

Everything You Need to Manage Your Customer Contacts

Noble helps your operations run smoothly and gives your agents the tools they need to be successful, while reducing costs.

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Agent
Monitoring

Digital call recording, speech analytics and monitoring features allow you to view performance and results

Third-Party
Integrations

Connect Noble solutions to your existing database, billing and circulation systems to leverage existing technology and create a seamless operation.

Real-time Customer
Record Management

Capture, segment and analyze customer contact data for appropriate follow-up actions.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

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