Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.
Campaign planning and automated, personalized outbound messaging and text-to-speech tools help ensure that agents are talking to the right people at the right time. If the party is not available, the system can automatically leave a message with a return phone number, without sending the call to an agent.
with Self Service
Integrate with existing databases to handle tasks that don’t require an agent such as account change notifications, new subscription verifications, renewal reminders, start/stop notifications and even accepting payments.
Assign Inbound Calls
to the Right Agent
Use intelligent, skills-based contact routing to make sure customers and prospects are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.
Create a Unified,
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.