Use our advanced algorithms, superior tone and voice detection and advanced dialing features to help your agents reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.
Increase Completion and
Better campaign strategies helps ensure that agents are talking to the right people at the right time. If the party is not available, the system can automatically leave a message with a return phone number, without sending the call to an agent, or leave a personalized message with text to speech.
Handle simple tasks that don’t require an agent -- such as account change notifications, new subscription verifications, renewal reminders, start/stop notifications and even accepting payments -- with automated tools.
Assign Inbound Calls
to the Right Agent
Use intelligent, skills-based contact routing to make sure customers and prospects are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.
Create a Unified,
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.
Patented tools can help you manage your operations while meeting regulatory and industry guidelines, including DNC/TSP registries, wireless dialing and TCPA restrictions, data security, PCI and GDPR, ANI broadcasting, abandons, calling hours, dual consent, Ofcom, ACMA and many more.
Maximize Campaign and
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.