Benefits for Your Entire Organization
NOBLE Contact Center TOOLS
Learn more about the tools you'll enjoy with Noble Contact Center solutions.
Noble® IVR
Noble IVR uses touch tone and voice commands to: route calls with the Noble ACD, provide information to the caller, collect information and provide things like account balances or payments. Noble IVR is scalable, easy to setup, and customizable for both inbound and outbound contacts, and can be combined with TTS and ASR.
Noble® Harmony
Harmony is an intuitive, web-based management desktop that helps managers efficiently setup and management contact center applications to provide maximum connect time. Expanded features give more control of programs and resources, with real-time dashboards for managing your agents and programs.
Noble® Composer
The Noble Composer gives call center agents easy-to-use multichannel contact handling. It combines our flexible scripting features with an intuitive, graphical layout interface and WYSIWYG design tools to make it easier than ever for contact center managers to build sophisticated agent screens and to unify the agent desktop.
Noble® Reports
Noble Reports deliver a complete package of online tools for reporting on your up-to-the-second activities and historical performance data. This includes an intuitive, advanced management portal that makes it easy to quickly generate and view reports from our standard library as well as to create customized queries.
Noble® Recorder
Noble® Recorder digitally records and files agent calls, allowing you to retrieve high-quality records within seconds (and an archived record within minutes). We also have integrated screen captures. These tools are great for in-house verification services, confirming promises-to-pay and improving agent training.
Noble® Compliance
Noble® Compliance Solutions help you stay compliant with a wide variety of regulations including DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more. We also help scrub your call lists on a campaign-by-campaign basis. Plus, we help encrypt caller data. And we do it all on a locked-down server so agents can't circumnavigate compliance presets.
Noble® Inbound
Noble® Inbound contact center software provides a unified solution for managing inbound communications in a universal queue. The Noble ACD uses skills-based routing for calls, emails, chats, and faxes. Other features include digital messaging, priority queuing, PBX integration, and multi-site networking.
Noble® Outbound
Noble® Outbound automates and organizes your campaigns to increase outbound call volumes. The predictive dialer and contact manager is a full-featured outbound solution delivering call management, list control, and workflow management, with an integrated robust, industrial strength database.
Noble® Multi-session
The Noble® Multi-session solution maximizes agent productivity with multi-session, omnichannel agent assignments, allowing agents to handle multiple voice and non-voice contacts at once, including voice, IVR, social media, web, email, or fax. Plus, we provide easy tracking for time and activities in each channel.
How Noble Contact Center Software Helps
No matter what type of contacts you manage, our comprehensive suite of tools can help you improve the efficiency and effectiveness of customer engagements.
- Inbound
- Outbound
- Blended
Outbound
Automate, organize and manage outbound campaigns and resources.