Benefits for the Entire Organization
NOBLE WEM CONTACT CENTER TOOLS
Learn more about the tools you'll enjoy with Noble WEM.
Noble® ShiftTrack
Noble® ShiftTrack is a comprehensive workforce planning system that can accurately forecast call volumes, leverage flexible scheduling processes, integrate with other corporate systems, and produce reports that measure agent and center performance.
Noble® QA
Improve the quality of your contact center programs with our quality assessment features. Noble QA allows users to review agent audio, screens and data for accuracy. They can also rate agent performance based on scoring criteria and more.
Gamification
Motivate your agents with Noble Gamification. We turn your key performance indicators into competitions, so performance goals are clear, agent efforts are recognized and top performers are rewarded. This leads to deeper learning and longer retention. Try the ROI Calculator
How Noble WEM Optimizes the Workforce
More than just scheduling agents and tracking shifts, Noble’s workforce engagement management solutions optimize labor costs, manage capacity more effectively and improve service levels.
Industry-Specific Solutions
Curious to know more?
Contact us for more information on our complete suite of contact center solutions.
