Workforce Forecasting
Noble’s solutions help you improve forecasting and better control staffing costs — most likely your single largest line item. Drive better efficiency and increased profits with tools that help you match the right resources to your operational needs.
Skills-based Scheduling
Reduce the amount of time your managers spend on administrative tasks with tools such as skills-based scheduling and automated leave approvals. Get them back to more important, revenue-generating tasks, such as long-term business strategy.
Quality Reporting and Agent Scoring
To keep your customers happy, you need a scalable way to monitor your quality and your agents. Noble gives you automatic recording and customizable agent scorecards, so you can determine training needs and find the right agents for tough tasks.
Agent Incentives and Time-off Requests
Improve agent retention with tools for algorithmic scheduling, time-off requests and performance gamification. By giving agents fair, transparent schedules, and more motive to work hard, Noble makes it easier to balance the needs of your agents and your business.
Noble Solution 
