Comprehensive Outbound Solution
Our outbound solution is a full-featured contact center tool that automates, organizes and manages your outbound campaigns and resources so you can increase productivity and improve efficiency.
- Enable call management, list control, workflow management and database integration through our predictive dialing tool.
- Provide local or remote monitoring and reporting as well as supervision controls to manage operations more effectively.
- Expand functionality by integrating with automated messaging, IVR skills-based routing and other features.
Put Our Solutions to Work For You
Noble solutions give you the power to take your contact center from ordinary to extraordinary.View Solution Resources
Reduce Idle Time with Dialing Modes and Filtered Queues
Noble helps reduce agent idle time by increasing right-party contacts and first-call resolutions. Our quick queues filter out busy signals, unanswered calls, fax machines, modems and operator intercepts. Meanwhile, we offer several dialing modes that can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast.
Improve Call Quality, Compliance and Reporting
If you need to maintain call quality, ensure data completeness or improve your SLA compliance, we can help. Noble lets you monitor and record agent interactions in real time or via custom reports by agent, contact, list or campaign. Even better, Noble's patented compliance tools help keep your operations in accordance with regulatory and industry guidelines.
Configure and Customize Your Solution as Needed
Does your contact center have unique requirements? Noble can be configured to accommodate a wide range of agent locations and architectures. Plus you can customize and expand features to handle conference calls, internal and external transfers, call blending, remote agent support and so much more.
Improve Speed and Customer Satisfaction
Noble outbound solutions provide agents with the information they need to manage contacts quickly and effectively. Agents have access to up-to-the-second accurate customer data and automated workflows so they can better service customers and reduce call handle times.
Since installing Noble Systems, productivity has gone through the roof in terms of Right Party Contacts. We have seen increases in contact and RPC rates across the board and the Noble dialer system has made it possible to reach more customers than ever.permanent tsb
We have increased outbound call handling capacity by 170% and have dramatically reduced costs per call while growing dollars collected. Through cost savings and higher revenues, the system paid for itself with the first month!Wake Forest University Health System