]Better Manage Retail Customer Communications | Noble Systems
Noble Solutions for Retailers

Improve the Customer Experience Across Their Entire Lifecycle

Noble’s customer contact solutions designed for the Retail industry help you manage customer communications at every stage of the customer lifecycle. From acquisition and loyalty contact to fulfillment, direct response management and more, Noble helps you increase your contact rates, enhance customer service and streamline the communications process.

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Omnichannel Solutions for a Better Customer Experience

Our robust solutions help you make the most of every customer interaction, so your contact center can be more productive and more efficient while delivering a great experience that keeps customers coming back.

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Omnichannel Solutions for a Better Customer Experience

Increase Completes and
Response Rates

Campaign planning strategies help make sure that agents are talking to the right people at the right time to get the best results. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new offers, verify orders, send reminders or connect them to a live agent to help optimize resources. Automatically leave a message with a return number for unavailable parties, without sending the call to an agent.

Make More
Right-Party Contacts

Use our advanced dialing and pacing tools, superior tone/voice detection and sophisticated features to help your agents reach more live, qualified parties. Further improve contact rates with account ownership, multiple phone numbers per customer, preview dialing and multi-line dialing.

Enhance Efficiency
with Self Service

Tasks that don't require an agent (such as account change notifications, order verification, service events and deliveries) can be automated for faster service. Self-service menus allow for automated payments, return calls for more information and upgrading/changing orders.

Send Inbound Calls to the Right Agent

Intelligent skills-based routing matches customers to the best agent to answer their questions the first time. Agent-specific callbacks, call-recording and automatic transfers are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage Regulatory
Compliance

Noble's patented tools help you manage your operations to stay in line with regulatory and industry restrictions, including DNC/TPS registries, data security, PCI-DSS, GDPR, TCPA wireless dialing, ANI broadcasting, abandons, calling hours, recording consent, FTC, TSR, HIPAA, Ofcom, ACMA and more.

Customer Contact Features for Retailers

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.

Customer Self Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.

Custom Workflow Tools

Easily create new workflows or modify existing scripts on the fly with a user-friendly point-and-click interface.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.

Multiple Contacts Per Customer

Keep track of the multiple contact options and phone numbers for customers and assign priority levels, time-of-day, or consent settings for each.

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.

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Agent
Monitoring

Digital call recording, speech analytics and monitoring features allow you to view performance and results.

Third-Party
Integrations

Connect Noble solutions to your existing databases and CRM systems to leverage existing technology and create a seamless operation.

Real-time Customer
Record Management

Capture, segment and analyze customer contact data for appropriate follow-up actions.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

Hairclub

Hair Club call centers increased outbound dials from 275,000 per month to 1.5 million per month all the while reduced staffing costs by over 30%.

Read the Case Study