Increase Completes and
Campaign planning strategies help make sure that agents are talking to the right people at the right time to get the best results. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new offers, verify orders, send reminders or connect them to a live agent to help optimize resources. Automatically leave a message with a return number for unavailable parties, without sending the call to an agent.
Use our advanced dialing and pacing tools, superior tone/voice detection and sophisticated features to help your agents reach more live, qualified parties. Further improve contact rates with account ownership, multiple phone numbers per customer, preview dialing and multi-line dialing.
with Self Service
Tasks that don't require an agent (such as account change notifications, order verification, service events and deliveries) can be automated for faster service. Self-service menus allow for automated payments, return calls for more information and upgrading/changing orders.
Send Inbound Calls to the Right Agent
Intelligent skills-based routing matches customers to the best agent to answer their questions the first time. Agent-specific callbacks, call-recording and automatic transfers are also supported.
Create a Unified,
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Noble's patented tools help you manage your operations to stay in line with regulatory and industry restrictions, including DNC/TPS registries, data security, PCI-DSS, GDPR, TCPA wireless dialing, ANI broadcasting, abandons, calling hours, recording consent, FTC, TSR, HIPAA, Ofcom, ACMA and more.