Robust Outbound/Inbound Campaign Management
Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.
Customer Self Service
IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.
Custom Workflow Tools
Easily create new workflows or modify existing scripts on the fly with a user-friendly point-and-click interface.
Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.
Multiple Contacts Per Customer
Keep track of the multiple contact options and phone numbers for customers and assign priority levels, time-of-day, or consent settings for each.
Real-time Record Updates
Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.
Tools to Manage Your Operation
Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.