Customer Self Service
IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Multiple Contacts Per Owner
Keep track of the multiple contact options and phone numbers for owners and assign priority levels, time-of-day, or consent settings for each.
Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.
Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in Breckenridge, Colorado. The company works through inbound/outbound/owner referral and in-house efforts to invite guests to its properties for tours.Read the Case Study