Choose the Support Level That Matches Your Needs
Service That Keeps You Up and Running
You can depend on Noble’s outstanding and responsive client support to provide you with the services you need, when you need them.
24/7 Technical Support
Our Hotline is staffed by live support professionals during regular support hours so you are always connected to a live agent.
Knowledgeable Support
All of our technicians and support staff are Noble employees with an extensive background in our products and applications.
Free Software Upgrades
Subscribers to our annual Noble CARE support will always have the most up-to-date versions of our software, upgraded at no charge.
Remote Administration
The majority of technical issues can be resolved via our remote diagnostic and repair services, minimizing downtime.
We Go Above and Beyond
We believe our customers deserve more than your run-of-the-mill support, so we go the extra mile to make sure you get the most out of your solution.
Client Advocates
You are just a phone call away from honest, thoughtful, expert advice on getting the most out of your system and your entire contact center operation.
Daily Diagnostics
The Noble Guardian module performs an extensive daily exam of your system for the ultimate in proactive system maintenance.
Disaster Recovery
We maintain a full inventory of replacement parts for immediate delivery and installation, quickly getting you back up and running.
Continuing Education
We offer ongoing education workshops, webinars and Select Noble Users Group (SNUG) conferences to help you get the most out of your Noble solution.
Immediate Response for On-Site Services
Our field service technicians are ready to head to your site at a moment’s notice and can be almost anywhere in a matter of hours.
Emergency Escalation
If our front-line support staff and technicians aren’t able to quickly solve your issue, we have a detailed escalation procedure to get you the support you need.
What Our Customers Say
See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.