Support

Expert Support When You Need It

When an issue arises, you need to know that your solution provider is committed to helping you get it resolved quickly and correctly. Noble offers support plans that fit the needs of all our clients, from basic support to an expanded package of support tools and services.

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Choose the Support Level That Matches Your Needs

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24/7 Direct Access to Skilled Support

Get responsive, reliable support from knowledgeable technicians who are Noble employees, not outsourced staff. Our team will help you get the most out of your system and your entire contact center operation.

  • 24/7 software/hardware support
  • Toll-free hotline & After-hours critical support
  • Formal escalation policy & Remote diagnostics
  • Free software updates and enhancements
  • Software updates during regular business hours
  • Noble Guardian automated daily diagnostics 
  • Select Noble Users Group (SNUG) Conferences
  • Power Users Groups (PUGs) for Agent Desktop, Analytics, Self-Service/Routing, WEM and Game Masters
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Enhanced Support for Advanced Users

For organizations with more advanced needs, we have designed the Noble Enterprise Support Plan. In addition to all of the features of our standard support model, this enhanced maintenance plan includes all a more comprehensive level of service.

  • Direct access to Level 2 support with an assigned point of contact
  • Access to assigned solution engineer resources
  • After hours/weekend upgrades at no charge
  • Non-critical support/maintenance available 24/7/365 at no charge
  • Training discounts

Service That Keeps You Up and Running

You can depend on Noble’s outstanding and responsive client support to provide you with the services you need, when you need them.

24/7 Technical Support

Our Hotline is staffed by live support professionals during regular support hours so you are always connected to a live agent.

Knowledgeable Support

All of our technicians and support staff are Noble employees with an extensive background in our products and applications.

Free Software Upgrades

Subscribers to our annual Noble CARE support will always have the most up-to-date versions of our software, upgraded at no charge.

Remote Administration

The majority of technical issues can be resolved via our remote diagnostic and repair services, minimizing downtime.

We Go Above and Beyond

We believe our customers deserve more than your run-of-the-mill support, so we go the extra mile to make sure you get the most out of your solution.

Client Advocates

You are just a phone call away from honest, thoughtful, expert advice on getting the most out of your system and your entire contact center operation.

Daily Diagnostics

The Noble Guardian™ module performs an extensive daily exam of your system for the ultimate in proactive system maintenance.

Disaster Recovery

We maintain a full inventory of replacement parts for immediate delivery and installation, quickly getting you back up and running.

Continuing Education

We offer ongoing education workshops, webinars and Select Noble Users Group (SNUG) conferences to help you get the most out of your Noble solution.

Immediate Response for On-Site Services

Our field service technicians are ready to head to your site at a moment’s notice and can be almost anywhere in a matter of hours.

Emergency Escalation

If our front-line support staff and technicians aren’t able to quickly solve your issue, we have a detailed escalation procedure to get you the support you need.

What Our Customers Say

See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.

The Noble Support Team does everything possible to resolve issues quickly. They go the extra step to keep us up and running. It’s also important that system updates are included with the annual support plan – without additional charges – and without forcing us to buy newer products.

Huntington Bank