Choose the Support Level That Matches Your Needs
24/7 Direct Access to Skilled Support
Get responsive, reliable support from knowledgeable technicians who are Noble employees, not outsourced staff. Our team will help you get the most out of your system and your entire contact center operation.
- 24/7 software/hardware support
- Toll-free hotline & After-hours critical support
- Formal escalation policy & Remote diagnostics
- Free software updates and enhancements
- Software updates during regular business hours
- Noble Guardian automated daily diagnostics
- Select Noble Users Group (SNUG) Conferences
- Power Users Groups (PUGs) for Agent Desktop, Analytics, Self-Service/Routing, WEM and Game Masters
Enhanced Support for Advanced Users
For organizations with more advanced needs, we have designed the Noble Enterprise Support Plan. In addition to all of the features of our standard support model, this enhanced maintenance plan includes all a more comprehensive level of service.
- Direct access to Level 2 support with an assigned point of contact
- Access to assigned solution engineer resources
- After hours/weekend upgrades at no charge
- Non-critical support/maintenance available 24/7/365 at no charge
- Training discounts
Service That Keeps You Up and Running
You can depend on Noble’s outstanding and responsive client support to provide you with the services you need, when you need them.
24/7 Technical Support
Our Hotline is staffed by live support professionals during regular support hours so you are always connected to a live agent.
All of our technicians and support staff are Noble employees with an extensive background in our products and applications.
Free Software Upgrades
Subscribers to our annual Noble CARE® support will always have the most up-to-date versions of our software, upgraded at no charge.
The majority of technical issues can be resolved via our remote diagnostic and repair services, minimizing downtime.
You are just a phone call away from honest, thoughtful, expert advice on getting the most out of your system and your entire contact center operation.
The Noble Guardian module performs an extensive daily exam of your system for the ultimate in proactive system maintenance.
We maintain a full inventory of replacement parts for immediate delivery and installation, quickly getting you back up and running.
We offer ongoing education workshops, webinars and Select Noble Users Group (SNUG) conferences to help you get the most out of your Noble solution.
Immediate Response for On-Site Services
Our field service technicians are ready to head to your site at a moment’s notice and can be almost anywhere in a matter of hours.
If our front-line support staff and technicians aren’t able to quickly solve your issue, we have a detailed escalation procedure to get you the support you need.
What Our Customers Say
See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.
The Noble Support Team does everything possible to resolve issues quickly. They go the extra step to keep us up and running. It’s also important that system updates are included with the annual support plan – without additional charges – and without forcing us to buy newer products.