AGENT PERFORMANCE Archives

August 1, 2019 Contact Center

Top 10 Signs of Contact Center Agent Burnout – Part 1, Warning Signs

Call centers are high-pressure, stressful environments. Agents are expected to deal with demanding customers, be knowledgeable about many products and ...

December 29, 2017 Contact Center

4 Steps to Increase Call Center Productivity

What is the real difference between your top call center reps and bottom reps? Technically speaking it is your ...

October 10, 2017 Contact Center

Is gamification effective? How the heck will I know?

First, what in the heck is Gami-fi-cation and what is all this excitement about? Is Gamification effective? For all the ...

September 19, 2017 Contact Center

Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification

Regardless of the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only ...