What Contact Centers Can Do Now to Address Shifting Customer Behaviors Unprecedented times in 2020 have led to ongoing changes ...
5 Customer Behavior Trends That Are Here to Stay As we discussed in part 1 of this blog series, there ...
Changing Customer Behaviors Will Impact Contact Centers in 2021 The current economic climate along with the continuing impact of the ...
Contact center operations have seen a lot of technological advancements since the invention of IVR, but none as drastic as ...
Financial customers vastly prefer omnichannel communications. This year, 68 percent of banking customers are expected to be digital-only. This means ...
The cloud communications market is fast and everchanging. Recently, industry analyst Jon Arnold sat down with Noble Systems’ Karl Koster ...
Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...
Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...
In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...
Many of the call center trends of 2019 indicate a “back to basics” approach with an emphasis on the ultimate ...
