ARTIFICIAL INTELLIGENCE Archives

March 5, 2020 Customer Experience

Analyst Insights on AI, Agent Experience and CX

Contact center operations have seen a lot of technological advancements since the invention of IVR, but none as drastic as ...

February 21, 2020 Fintech

Financial Industry Compliance Requirements: Scaling for Digital Communications

Financial customers vastly prefer omnichannel communications. This year, 68 percent of banking customers are expected to be digital-only. This means ...

November 12, 2019 Cloud

Lessons for Success from Cloud Communications Providers

The cloud communications market is fast and everchanging. Recently, industry analyst Jon Arnold sat down with Noble Systems’ Karl Koster ...

October 4, 2019 Artificial Intelligence

AI and Real-time Speech Analytics Can Reshape the Contact Center

Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...

July 15, 2019 Artificial Intelligence

Artificial Intelligence in Customer Service

Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...

June 27, 2019 Cloud

Essentials of Cloud Contact Center Software

In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...