ATTRITION Archives | Noble Systems

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused ...

For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an ...

What is the real difference between your top reps and bottom reps? Technically speaking it is your middle reps. Generally, ...

First, what in the heck is Gami-fi-cation and what is all this excitement about? For all the people “in the ...

There are plenty of articles and research that scream at employers about how much employee disengagement costs them. They also ...