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What's New At Noble

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September 14, 2020

Onboard, Train and Engage Remote Agents with Gamification

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...

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August 27, 2020

Essentials for Telemarketing Call Centers

Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services ...

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June 26, 2020

Cloud Based IVR Offers Contact Centers a Solution to Improve Customer Service

What is Cloud IVR?  The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...

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June 9, 2020

Why Choose Noble Systems for the Best Call Center Software?

Once you have determined that you need a better contact center solution, and what kind of solution and the most ...

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April 23, 2020

Text to Speech Software Offers Added Value for Call Centers

Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal output that closely resembles a ...

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April 21, 2020

Call Center Software 101: Introduction to Customer Contact Technology

A call center software suite automates and standardizes the process of receiving and responding to customer contacts. It's more than ...

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April 21, 2020

How to Ensure Business Continuity for Call Centers During COVID-19

The coronavirus has resulted in a global crisis affecting millions of people. It is also having a dire effect on ...

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April 8, 2020

The Rise of Contact Center as a Service (CCaaS)

Since its inception almost 20 years ago, Contact Center as a Service (CCaaS) was primarily tailored for Small-to-Medium Businesses (SMBs), ...

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April 3, 2020

The Top 5 Benefits of an IVR (Interactive Voice Response)

What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might ask you to how to ...

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March 30, 2020

6 Tips for Managing High Call Volumes During the COVID-19 Crisis

Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during ...

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March 20, 2020

Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

As you’re aware, the Coronavirus and how it’s affecting our lives is an ever-changing situation. It is a challenging time ...

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January 22, 2020

Did You Avoid Contact Center Payment Fraud This Holiday Season?

It was yet another booming holiday season, with total sales projected to exceed $1 trillion USD for the first time ...