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Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...
Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services ...
What is Cloud IVR? The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...
Once you have determined that you need a better contact center solution, and what kind of solution and the most ...
Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal output that closely resembles a ...
A call center software suite automates and standardizes the process of receiving and responding to customer contacts. It's more than ...
The coronavirus has resulted in a global crisis affecting millions of people. It is also having a dire effect on ...
Since its inception almost 20 years ago, Contact Center as a Service (CCaaS) was primarily tailored for Small-to-Medium Businesses (SMBs), ...
What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might ask you to how to ...
Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during ...
As you’re aware, the Coronavirus and how it’s affecting our lives is an ever-changing situation. It is a challenging time ...
It was yet another booming holiday season, with total sales projected to exceed $1 trillion USD for the first time ...
