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How many consumers will query the RND database before calling a toll-free or business number? Would you? We have heard ...
From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of ...
Let’s face it. Collections and debt recovery call centers don't have a great reputation with consumers. Why? Because some people ...
Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...
Contact centers have a critical role in facilitating sales between enterprises and customers by securely processing credit card payments on ...
By Karl Koster, Noble Systems Intellectual Property and Regulatory Attorney Attempting to render judicial decisions based on technology can be ...
For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an ...
Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only one ...
