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What is an energy vampire? According to Judith Orloff, MD, University of California Los Angeles Psychiatric Clinical Faculty, it is ...
Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...
COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. The good ...
Collection contact centers continue to face a number of ongoing challenges including increasing global competition, changing channel preferences, and evolving ...
Today’s market offers a number of challenges to collection organizations, whether they are first-party collections departments or lenders, third-party agencies, ...
What is Cloud IVR? The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...
Once you have determined that you need a better contact center solution, and what kind of solution and the most ...
Peter Drucker (legendary management consultant) is credited with saying “culture eats strategy for breakfast.” This quote has been widely used ...
For many companies, the role of the contact center in keeping clients happy is increasing, and improving operational efficiency and ...
What is Text to Speech? Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal ...
A call center software suite automates and standardizes the process of receiving and responding to customer contacts. It's more than ...
The coronavirus has resulted in a global crisis affecting millions of people. It is also having a dire effect on ...
