Over the last ten years, call center speech analysis has been catapulted into a future we did not expect. In ...
How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...
The cloud communications market is fast and everchanging. Recently, industry analyst Jon Arnold sat down with Noble Systems’ Karl Koster ...
If you’re a contact center manager, you might justifiably worry about having to cut your staff. You like your staff ...
