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How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...
Over the last ten years, call center speech analysis has been catapulted into a future we did not expect. In ...
The cloud communications market is fast and everchanging. Recently, industry analyst Jon Arnold sat down with Noble Systems’ Karl Koster ...
If you’re a contact center manager, you might justifiably worry about having to cut your staff. You like your staff ...
