CONVERSATIONS ANALYTICS Archives

June 30, 2020 Speech Analytics

Speech Analytics Tools: Using Your Customer Intelligence to Create a Better CX

Speech Analytics tools allow companies to automatically screen calls that a call center might not otherwise be able to review ...

June 23, 2020 Speech Analytics

What Makes an Insight Actionable and What are You Going to Do About It?

Many companies are using Conversational Analytics and other applications to gather data on every interaction between employees and customers. But ...

January 30, 2020 Analytics

The Evolving Capabilities of Conversation Analytics

Over the last ten years, call center speech analysis has been catapulted into a future we did not expect. In ...

October 4, 2019 Artificial Intelligence

AI and Real-time Speech Analytics Can Reshape the Contact Center

Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...