Speech Analytics tools allow companies to automatically screen calls that a call center might not otherwise be able to review ...
Over the last ten years, call center speech analysis has been catapulted into a future we did not expect. In ...
Many companies are using Conversational Analytics and other applications to gather data on every interaction between employees and customers. But ...
Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...
