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Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused ...
Successful relationships between businesses and customers are built on communication and understanding. The language of persuasion, satisfaction, or resolution has ...
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact ...
For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an ...
What is the real difference between your top reps and bottom reps? Technically speaking it is your middle reps. Generally, ...
There are plenty of articles and research that scream at employers about how much employee disengagement costs them. They also ...
Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only one ...
