Blog

What's New At Noble

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March 12, 2020

Overcoming the Biggest Contact Center Challenges

How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...

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March 5, 2020

Analyst Insights on AI, Agent Experience and CX

Contact center operations have seen a lot of technological advancements since the invention of IVR, but none as drastic as ...

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December 12, 2019

Noble Systems Continues to Shine as Outbound Market Leader

"Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid ...

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December 4, 2019

Increase CSAT and Brand Loyalty with Voice of the Customer Feedback

Customers tell companies all the time what they think about their products and services. In fact, they are often more ...

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October 17, 2019

Flawless Brand Experience Throughout the Customer Journey

Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...

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September 20, 2019

Leverage Gamification to Level Up Call Center Service and Support

How well are your customers being served by your call center service and support center? Are your agents delivering the ...

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September 5, 2019

Driving the Hotel Industry with Innovation in Australia and New Zealand

In the last few years, Australia and New Zealand have seen a massive boom in tourism. Australian capital cities such ...

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July 23, 2019

5 Simple Ways to Modernize Your Interactive Voice Response

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...

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July 15, 2019

Artificial Intelligence in Customer Service

Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...

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July 8, 2019

Optimize Voice – the All-Star of Omnichannel Contact Centers

Delivering an omnichannel experience is at the very foundation of superior customer experiences. It’s also one of the contact center’s ...

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June 27, 2019

Essentials of Cloud Contact Center Software

In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...

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June 6, 2019

How to improve customer experience by automating hotel telephone systems

With the resurgence of the American travel industry, the customer experience provided by travel agencies and hotels is just as ...