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How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...
Contact center operations have seen a lot of technological advancements since the invention of IVR, but none as drastic as ...
"Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid ...
Customers tell companies all the time what they think about their products and services. In fact, they are often more ...
Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...
How well are your customers being served by your call center service and support center? Are your agents delivering the ...
In the last few years, Australia and New Zealand have seen a massive boom in tourism. Australian capital cities such ...
In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...
Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...
Delivering an omnichannel experience is at the very foundation of superior customer experiences. It’s also one of the contact center’s ...
In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...
With the resurgence of the American travel industry, the customer experience provided by travel agencies and hotels is just as ...
