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Customers tell companies all the time what they think about their products and services. In fact, they are often more ...
In Part 1 of this two-part series on call center burnout we covered some of the warning signs of agent ...
Just when companies were starting to feel confident in their understanding of Millennials, along comes a new generation entering the ...
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core ...
Employees like feedback – formal and informal, personalized, meaningful feedback that will help them become more successful at their job. ...
