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What's New At Noble

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September 29, 2020

Defining WFO. (Hint – It’s Not Just About Workforce Management)

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with ...

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September 14, 2020

Onboard, Train and Engage Remote Agents with Gamification

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...

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August 25, 2020

Financial Services and Gamification: Train, Motivate & Retain

Banking and other financial services firms are continually challenged to train, motivate and retain employees in order to deliver consistent, ...

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August 19, 2020

Why Using Gamification for Financial Services Makes Sense

Three main factors are driving digital transformation in the financial services sector – smart devices that are enabling an interconnected ...

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August 4, 2020

It’s Time to Rethink Your Collection Strategy

Collection contact centers continue to face a number of ongoing challenges including increasing global competition, changing channel preferences, and evolving ...

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March 5, 2020

Analyst Insights on AI, Agent Experience and CX

Contact center operations have seen a lot of technological advancements since the invention of IVR, but none as drastic as ...

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December 4, 2019

Increase CSAT and Brand Loyalty with Voice of the Customer Feedback

Customers tell companies all the time what they think about their products and services. In fact, they are often more ...

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October 30, 2019

5 Ways to Spot a Workplace Energy Vampire

What is an energy vampire? According to Judith Orloff, MD, University of California Los Angeles Psychiatric Clinical Faculty, it is ...

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September 20, 2019

Leverage Gamification to Level Up Call Center Service and Support

How well are your customers being served by your call center service and support center? Are your agents delivering the ...

September 9, 2019

Should Your Human Resources Team Work More Closely with IT?

Do HR and IT teams have a mutual understanding of one another? Some say no, they do not, and, further, ...

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September 3, 2019

Contact Center Agent Burnout – Part 2, Causes and Remedies

In Part 1 of this two-part series on call center burnout we covered some of the warning signs of agent ...

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August 1, 2019

Top 10 Signs of Contact Center Agent Burnout – Part 1, Warning Signs

Call centers are high-pressure, stressful environments.  Agents are expected to deal with demanding customers, be knowledgeable about many products and ...