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Blog

What's New At Noble

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March 20, 2019

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

To the casual observer—or the not-so-casual business insider, for that matter—the words “humanize” and “digital” sound as though they play ...

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February 25, 2019

Gamifying Customer Service to Cure Agent Attrition

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused ...

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February 14, 2019

Why Should Contact Centers Care About Employee Engagement?

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core ...

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February 5, 2019

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Employees like feedback – formal and informal, personalized, meaningful feedback that will help them become more successful at their job. ...

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January 30, 2019

Top trends for the contact center in 2019 – part 1, the human touch

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact ...

January 28, 2019

Banking Strategies: A guide to effective fintech in 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores ...

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January 21, 2019

Accelerate Sales Effectiveness with Gamification

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off ...

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January 15, 2019

Advance Collections and Debt Recovery with Gamification

Let’s face it. Collections and debt recovery call centers don't have a great reputation with consumers. Why? Because some people ...

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January 14, 2019

Contact Center Agents and the Importance of Engagement

Achieving customer satisfaction by providing an enhanced customer experience is one of the main goals of the contact center and ...

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January 9, 2019

Outbound Call Centers: From Robocalls to Gamification

Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...

January 8, 2019

Building Contact Center Solutions for Modern Businesses

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble's VP of Marketing Lee Allum discuss ...

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January 2, 2019

Contact Center Update: Catching Up With Noble Systems

In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask ...