HUMAN Archives | Noble Systems

February 19, 2019 Customer Experience

Words and Phrases to Use (and Avoid) in Customer Communications

Successful relationships between businesses and customers are built on communication and understanding. The language of persuasion, satisfaction, or resolution has ...

January 30, 2019 Customer Experience

Call Center Trends in 2019 – part 1, the human touch

Many of the call center trends of 2019 indicate a “back to basics” approach with an emphasis on the ultimate ...