INTERACTIVE VOICE RESPONSE Archives

Some of the most persistent complaints of customers that call into contact centers to ask a question or receive other ...

What is Cloud IVR? The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...

What is Text to Speech? Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal ...

What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might ask you to how to ...

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...