Blog

What's New At Noble

event image
September 29, 2020 Workforce Management

Defining WFO. (Hint – It’s Not Just About Workforce Management)

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with ...
event image
June 26, 2020 IVR

Cloud Based IVR Offers Contact Centers a Solution to Improve Customer Service

What is Cloud IVR?  The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...
event image
April 23, 2020 Self-Service

Text to Speech Software Offers Added Value for Call Centers

Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal output that closely resembles a ...
event image
April 3, 2020 IVR

The Top 5 Benefits of an IVR (Interactive Voice Response)

What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might ask you to how to ...
event image
October 17, 2019 Customer Experience

Flawless Brand Experience Throughout the Customer Journey

Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...
event image
September 3, 2019 Contact Center

Contact Center Agent Burnout – Part 2, Causes and Remedies

In Part 1 of this two-part series on call center burnout we covered some of the warning signs of agent ...
event image
July 23, 2019 Contact Center

5 Simple Ways to Modernize Your Interactive Voice Response

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...
event image
July 8, 2019 Omnichannel

Optimize Voice – the All-Star of Omnichannel Contact Centers

Delivering an omnichannel experience is at the very foundation of superior customer experiences. It’s also one of the contact center’s ...