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Changing Customer Behaviors Will Impact Contact Centers in 2021 The current economic climate along with the continuing impact of the ...
Some of the most persistent complaints of customers that call into contact centers to ask a question or receive other ...
If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with ...
What is Cloud IVR? The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...
What is Text to Speech? Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal ...
What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might ask you to how to ...
Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...
In Part 1 of this two-part series on call center burnout we covered some of the warning signs of agent ...
In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...
Delivering an omnichannel experience is at the very foundation of superior customer experiences. It’s also one of the contact center’s ...
