How well are your customers being served by your call center service and support center? Are your agents delivering the ...
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core ...
Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off ...
Let’s face it. Debt collection and recovery call centers don't have a great reputation with consumers. Why? Because some people ...
Improving contact center agent productivity can have a major impact on bottom-line results. But, how do you accurately assess productivity? ...
