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March 12, 2020

Overcoming the Biggest Contact Center Challenges

How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...

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October 30, 2019

5 Ways to Spot a Workplace Energy Vampire

What is an energy vampire? According to Judith Orloff, MD, University of California Los Angeles Psychiatric Clinical Faculty, it is ...

September 9, 2019

Should Your Human Resources Team Work More Closely with IT?

Do HR and IT teams have a mutual understanding of one another? Some say no, they do not, and, further, ...

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July 11, 2019

Top 10 Best Practices for Achieving Long-Term Success with Gamification Programs – Part 3

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term ...

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July 1, 2019

Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving ...

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June 25, 2019

Top 10 Best Practices for Achieving Long-Term Success with Gamification Solutions– Part 1

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. It has been lauded ...

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June 10, 2019

New Integration Unveiled: Noble Gamification + CustomerCount Enterprise Feedback

Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a ...

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February 25, 2019

How to Gamify Your Workplace to Cure Agent Attrition

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused ...

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January 14, 2019

Contact Center Agents and the Importance of Engagement

Achieving customer satisfaction by providing an enhanced customer experience is one of the main goals of the contact center and ...

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October 11, 2018

Still Struggling with your Employee Retention Strategy? It’s Time to Get in the Game

Industry stats on employee turnover and the actual cost to businesses are scary. According to Deloitte Analyst Josh Bersin, some ...