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Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal output that closely resembles a ...
A call center software suite automates and standardizes the process of receiving and responding to customer contacts. It's more than ...
"Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid ...
In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...
With the resurgence of the American travel industry, the customer experience provided by travel agencies and hotels is just as ...
The FCC is addressing a robocall-related agenda item entitled Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FCC-CIRC1906-01) at ...
How many consumers will query the RND database before calling a toll-free or business number? Would you? We have heard ...
Scalability is a serious problem for contact centers in just about every industry. There are only so many calls and ...
Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...
In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble's VP of Marketing Lee Allum discuss ...
By Karl Koster, Noble Systems Intellectual Property and Regulatory Attorney Attempting to render judicial decisions based on technology can be ...
Understanding demand. Building the brand. Differentiating oneself from the competition. This threefold focus is essential to achieving and maintaining market ...
