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April 23, 2020

Text to Speech Software Offers Added Value for Call Centers

Text-to-speech (TTS) technology is a form of speech synthesis. It converts text-based information into verbal output that closely resembles a ...

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April 21, 2020

Call Center Software 101: Introduction to Customer Contact Technology

A call center software suite automates and standardizes the process of receiving and responding to customer contacts. It's more than ...

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December 12, 2019

Noble Systems Continues to Shine as Outbound Market Leader

"Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid ...

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June 27, 2019

Essentials of Cloud Contact Center Software

In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...

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June 6, 2019

How to improve customer experience by automating hotel telephone systems

With the resurgence of the American travel industry, the customer experience provided by travel agencies and hotels is just as ...

Karl Koster

Karl Koster

May 29, 2019

A Message to the FCC: “First, Do No Harm”

The FCC is addressing a robocall-related agenda item entitled Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FCC-CIRC1906-01) at ...

Karl Koster

Karl Koster

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March 5, 2019

Regulations in Search of a Problem

How many consumers will query the RND database before calling a toll-free or business number? Would you? We have heard ...

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February 26, 2019

Call Center Automation: How Hair Club Does More

Scalability is a serious problem for contact centers in just about every industry. There are only so many calls and ...

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January 9, 2019

Outbound Contact Centers: From Robocalls to Gamification

Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...

January 8, 2019

Building Contact Center Solutions for Modern Businesses

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble's VP of Marketing Lee Allum discuss ...

Karl Koster

Karl Koster

December 11, 2018

The Intersection of Law and Technology Can be a Dangerous Road to Drive

By Karl Koster, Noble Systems Intellectual Property and Regulatory Attorney Attempting to render judicial decisions based on technology can be ...

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December 4, 2018

Outbound Market Leader for 6th Consecutive Year

Understanding demand. Building the brand. Differentiating oneself from the competition. This threefold focus is essential to achieving and maintaining market ...