REAL-TIME Archives | Noble Systems

June 30, 2020 Speech Analytics

Speech Analytics Tools: Using Your Customer Intelligence to Create a Better CX

Speech Analytics tools allow companies to automatically screen calls that a call center might not otherwise be able to review ...

January 30, 2020 Analytics

The Evolving Capabilities of Conversation Analytics

Over the last ten years, call center speech analysis has been catapulted into a future we did not expect. In ...

November 12, 2019 Cloud

Lessons for Success from Cloud Communications Providers

The cloud communications market is fast and everchanging. Recently, industry analyst Jon Arnold sat down with Noble Systems’ Karl Koster ...

October 4, 2019 Artificial Intelligence

AI and Real-time Speech Analytics Can Reshape the Contact Center

Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...