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What's New At Noble

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September 29, 2020 Workforce Management

Defining WFO. (Hint – It’s Not Just About Workforce Management)

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with ...
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June 26, 2020 IVR

Cloud Based IVR Offers Contact Centers a Solution to Improve Customer Service

What is Cloud IVR?  The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...
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October 17, 2019 Customer Experience

Flawless Brand Experience Throughout the Customer Journey

Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...
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July 23, 2019 Contact Center

5 Simple Ways to Modernize Your Interactive Voice Response

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...
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July 15, 2019 Artificial Intelligence

Artificial Intelligence in Customer Service

Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...
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June 27, 2019 Cloud

Essentials of Cloud Contact Center Software

In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...
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February 21, 2019 Customer Experience

Call Center Technology Trends in 2019 – part 2, effortless & transformative

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” ...