What Contact Centers Can Do Now to Address Shifting Customer Behaviors Unprecedented times in 2020 have led to ongoing changes ...
Changing Customer Behaviors Will Impact Contact Centers in 2021 The current economic climate along with the continuing impact of the ...
If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with ...
What is Cloud IVR? The term "Cloud IVR" refers to the availability of IVR functionality via a Service platform. With ...
Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...
In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...
Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...
In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” ...
